Only staff can reset pupil passwords.

If you still can’t log in to Glow, or if your account gets frozen, contact a member of staff at school and we’ll check your username and reset your password.

As soon as you log in with this temporary password, you’ll be asked to create a new password that only you know.

The change password page has three sections.

• Current password – the temporary one the school has given you
• New password – one you make up yourself
• Confirm – type in your new password again

Be careful with your typing. It’s very easy to make a mistake and not notice.

Click here for password advice

Sometimes you will enter your new password and get an error message. Weirdly this is often a good sign and your new password has worked.

If this happens, close the window and try logging in again. Everything should work this time.

As always though, don’t hesitate to contact the school for help.