We understand that sometimes things go wrong and when they do, we need to hear from you so that we can make them better.
If a parent has a concern relating to their child, they can make contact in person, by telephone (01236 632056), or by email (ht@glenmanor.n-lanark.sch.uk). The parental concern will be recorded on our ‘Response to Parental Complaints’ form and a follow-up meeting, phone call or email will take place with the parent to resolve the complaint as soon as possible.
Glenmanor Primary Response to Parental Complaints Form
After we have responded to your complaint, we will ask if you are satisfied. If yes, we will record this on the form, learn from what’s gone wrong and move on.
If you are not satisfied, you can contact Nicky Kerr, NLC Customer Care on 01236 812308 to discuss the matter further.
North Lanarkshire Council have a complaints handling procedure (CHP) developed by the Scottish Public Services Ombudsman (SPSO) for local authorities. This procedure aims to provide a quick, simple and streamlined process with a strong focus on early resolution of complaints i.e. ‘getting it right first time’. Please click on the links below for further information.
