SCHOOL PAYMENTS

Parents/carers can now pay online or in school by cash or cheque. The safe and secure online payment system, called iPayImpact will also allow pupils to reduce the amount of cash they carry to school and help reduce administration and cash handling in schools.

Register here
https://www.ipayimpact.co.uk/IPI/mgslp?Bref=NLC

CATERING PAYMENTS

For school meals, each pupil has an account. If they are to purchase from the cafeteria you will be required to top up this account with money. There are three ways to pay money into this account:

• Online –click on the make a payment link on www.northlanarkshire.gov.uk/schoolpayments
• Cash payments using the revaluation unit within the school.
• Cheques made payable to North Lanarkshire Council. Please put pupil name and year group on reverse of cheque.

We would appreciate, if parents/carers could add funds online or send cash/cheques into the school on a weekly basis to reduce time taken by children to add funds to the cards at the machines in school and to reduce the card transaction costs.

As well as making payments through iPayImpact, you can also log in and see the balance on your child/children’s accounts and see what they have bought in the canteen, whether you have paid online or not.

PAYMENTS FOR OTHER SCHOOL EXPENSES, EG TRIPS

As school trips and other school expenses arise you will also be able to pay for them online. If you are registered for online payments, as an event arises which is appropriate to your child/children, you will automatically receive an email advising you of it and you can pay online. You can also log in and check the outstanding balance on trips, etc. The normal notification process will also continue at present, since we appreciate not everyone will be able to pay online.

HOW DO I PAY ONLINE?

REGISTER YOUR ACCOUNT
For you to use the online payment service, you need to register with MyAccount, the simple and secure sign-in service for accessing online public services in Scotland. It provides people living in Scotland with the ability to set up an online account and use it – using a single user name and password to access a growing range of online public services.

Go to www.northlanarkshire.gov.uk/schoolpayments  and select make a payment. If you already have a myaccount click on the Sign-In logo and log in with your MyAccount details. If you don’t already have a MyAccount, setting up an online account involves a simple registration process, to do this click on the Register logo. Once you’ve registered by providing a minimal amount of information, including about you and where you live, you’ll be sent two emails; one with a username and another with a one-time use password.

To ACTIVATE your account you need to click on the link provided in this email. You will then be able to Login using the user name and one time use password provided.
Once you sign in, you’ll be prompted to create a new password.

Once logged into iPayImpact, you will be asked to enter :

• Child Account Ref – enter the reference provided below for one of your children.
• Once you have added the first reference number, you can then add accounts for your other children (if you have more than one child at the school or any other North Lanarkshire school that is live with online payments)
• Go to Child Accounts on the menu – your first child will be displayed.
• Click on the ‘Link a New child Account‘ Button
• Enter the Child Account Reference number for your other child/ren as detailed below,

MAKE A PAYMENT/PURCHASE

• Go to the home page and add items you wish to pay for into the basket
• Proceed to Checkout

You will be directed to the Capita secure payment gateway where you can enter your debit or credit card details. You will receive an email receipt of your payment once it has been authorised.

FAQ
Frequently Asked Questions By Parents & Carers

How do I Register my Account
You will have received a letter from your school which gives you a Child Account Reference (for your child/ren). This letter will detail how you can access the payments system by going to www.northlanarkshire.gov.uk/schoolpayments or www.coatbridgehigh.org.uk and selecting make a payment.

How do I Link my Child/ren(s) accounts to my Account
If you have more than one child at the school – Login to your account – then

1. Click Child Accounts (from the menu)
2. Enter the Child Account Reference – this will have been provided by the school for your child/ren
3. Click on Find Account and School
4. Click on Link Account
5. If you have more than one child at the school repeat the above process by clicking on Link Another Account.

How do I View my Child/ren(s) balances, purchases
When you login your Home Page will display all the relevant information for your child/ren.

How do I make a payment to my child/ren(s) accounts

1. From the Home Page, you can add items to the basket.
2. Then click on the basket.
3. Proceed to checkout and follow the instructions.

How do I remove items from my Basket?

1. The contents of your Basket can be seen by Clicking on View Basket from the home page.
2. Items in your Basket are displayed and you can:
   (a) Click on the Remove button to remove the items – you will be asked to confirm that you do wish to remove the selected item.
   (b) Click on the Amend button to amend the payment amount to be made for this item.
3. Once you are happy with the Contents of your Basket you can Proceed to Checkout.

How do I check to see if a Payment has been processed

1. Login to your account
2. Click on Payment History
3. Click on Details – this will show all the payments which have been made by you

You can also check your email for payment receipts which will have been sent to you on the successful processing of your payment.

I have forgotten my Password/How do I reset my Password
If you have forgotten your password – follow these steps

1. Go to www.northlanarkshire.gov.uk/schoolpayments or www.coatbridgehigh.org.uk, select make a payment.
2. Click on Login
3. Click on the ‘Recover your password’ button
4. Enter your Username
5. Enter your valid email address
6. Click on Recover Password

A message will be sent to your mail address with instructions on how to reset your password.

Click on the link in the email

You can now enter your new Password and Confirm this by entering it again. Click on Change Password.

You can now login using your new Password.

Is the site secure
YES. All pages viewed on iPayImpact are encrypted using a ‘Secure Socket Layer (SSL) session.

SSL is an industry standard and is designed to ensure internet pages and sensitive information are not intercepted. When browsing using an SSL enabled site, you will see a padlock icon visible in your browser. All payments are made through a Payment Gateway which adheres to the highest level of compliance under the Payment Card Industry Data Security Standard (PCI), including stringent fraud screening, SSL encryption and tamperproof data storage.
This process is regularly audited by the banks and the banking authorities.

How do I check or edit my Account details
1. After logging in to your account choose My Profile from the menu options at the top of the screen
2. You can now update your details
3. Click on Save Your Details once you have finished

Who should I contact if I have a problem
Your first line of enquiry should be with your school. They will contact CRB Cunninghams Solutions (the software supplier) on your behalf if they are unable to help. Due to child and data protection directives CRB Cunninghams Solutions are unable to answer parent’s queries directly.

Can I pay the school in cash/cheque?
Yes, the school will still accept payment by cash or cheque.

My child has left the school how do I obtain a refund?
You will need to contact the school or school caterer to request a refund. They will be able to refund any credit left on your school meals fund or alternatively they can transfer the balance to a sibling account.