North Lanarkshire Council is committed to resolving any differences of views through discussion, dialogue and building on common ground.

If the matter cannot be resolved with the Education Authority you have the right to request mediation.  An independent mediation service is available to parents / carers and young people through Resolve (see contact details at the back of this handbook). Mediation is free through Resolve and independent of the Education Authority.

In the event that a disagreement cannot be resolved through mediation, then an application for Independent Adjudication (see contact details at the back of this handbook) can be made by parents / carers, free of charge.  The Independent Adjudicator will make recommendations to the Education Authority about how the dispute should be resolved.

The Additional Support Needs Tribunal

The Additional Support Needs Tribunal has been set up to hear appeals made by parents / carers or young people on the decisions made by the Education Authority relating to Co- ordinated Support Plans, ASN placing requests and post school transition.  If you disagree with any decision relating to your child’s Co-ordinated Support Plan, either the creation of a CSP, or the content of it, you may be entitled to refer to the tribunal.

Complaints / Concerns

In Bargeddie Primary we value all stakeholders and aim to achieve high standards. Throughout the session we will seek your views and opinions on a range of different areas via surveys and questionnaires. However, there may be occasions where you feel we have not met your expectations and so we ask that if you have any concerns or issues you wish to discuss, that you telephone the school office to arrange a mutually convenient meeting with a member of staff. Also, our Parent Council represents the views of our Parent Forum so if you feel your concern applies to the school, in general, then you may wish to bring your concern to the attention of a member of our Parent Council, who will then raise this on your behalf. Please note, Bargeddie Primary School adheres to North Lanarkshire Council Complaints guidelines and follows the procedures detailed on North Lanarkshire Council’s website.