If you are having issues with your ICT equipment, ICT are keen to hear about it so that they can resolve the problems. To make sure this happens please make sure a call is logged with your schools ICT Contact. If there is no call logged on the ICT Service Desk then ICT are unlikely to know about the problem and it will therefore continue.
But I tell the engineer when he is in the school!
Unfortunately ICT deal with around 2500 calls per month, and to ensure they are all dealt with in line with the Service Level Agreements, Engineers can only work on calls that have already been logged. ICT are currently working on a new service desk which will make call logging easier as well as making it easier to see how your call is progressing
The previous posts below may also answer some of your other questions with regards to the service you receive from ICT and how you can make sure you get the best service possible.
What if you have a call number and it is not being resolved?
But my call has taken ages!
