We are changing to the new Service Desk which will make it easier for to log calls and give you access to view their progress. Your school will be going live on the new desk from Monday 21st January. Please raise all new calls using the new system from then on. Over the weekend of the 19th January ICT will change the ‘Log ICT Service desk call’ link on your desktop to the new Service Desk. In the meantime please use the link below and create a favorite for temporarily access.
http://moraysrv121.moray.gov.uk:8080/SunriseLive/web/SContacts
The username for your school is your full admin email address (i.e. admin.aberlourp@moray-edunet.gov.uk). All admin staff who log calls are to use the same account unlike the existing Service Desk where you log them in your own name. This will give you the ability to view the progress of calls that were logged by your colleagues where applicable.
You will receive an email to the admin account giving an initial password which will require changing the first time you log in.
Instructions on changing your password and using the Service Desk are in the attached user guide. Sunrise Customer How To Guide
If you have any problems or questions please let me know.
