On the 5th and 6th October ICT were made aware of issues affecting multiple schools where, after logging in, some students had access to things they normally would not, other users (both student and teaching staff) were logging in and were missing shared drives or getting a black desktop with no icons or with icons that didn’t work. Other computers within the same school were working normally and, it is possible, some schools were not affected at all.
Following the investigation into these issues we have found the resolution is for the affected computers to be re-imaged.
To get the affected machines back in use as quickly as possible and to most efficiently use our engineers time ICT will require some information from each school affected.
Since these issues did not impact on all computers, ICT will require a list of affected machines and where possible for these machines to be moved to a single location within your school as this will speed up their return to service.
Once we have this information we will arrange for our engineers to attend site and re-image them.
Regards ICT Servicedesk
