We hope your child is happy at Cross Arthurlie Nursery.  If you have a concern we would love to be able to address and resolve it quickly. Please raise any concerns you have with a member of the nursery staff in the first instance. If the issue is not resolved then it will be raised with a member of the Senior Management Team and Head Teacher.

If you are still concerned then your complaint can be escalated as per the East Renfrewshire Council  Complaints policy. 

The contact email address is:  https://www.eastrenfrewshire.gov.uk/make-a-complaint 

As we are regulated  by the Care Inspectorate you may also contact them :

Care Inspectorate,

Compass House,

11 Riverside Drive,

Dundee,

DD1 4NY

 

Duty of candour

Duty of Candour Report

All health and social care services in Scotland have a duty of candour. This is a legal requirement which means that when things go wrong and mistakes happen, the people affected understand what has happened, receive an apology, and that organisations learn how to improve for the future.

An important part of this duty is that we provide an annual report about the duty of candour in our services.

Duty-of-Candour-Report-Nil-Return-1-April-2022-and-31-March-2023