Have a look on www.apprenticeshipsinscotland.com
BT SALES APPRENTICESHIPS – GLASGOW
Apprenticeship Sales Apprenticeship
Job Description
BT Apprentice programme – Sales Apprenticeship
Location: Glasgow
Work area: Sales
Using the power of communications
Making a better world, together
At BT, we use the power of communications to make a better world. We create amazing new products and services to make customers’ lives easier and we’re always looking for the next new technology so that we can develop fresh innovations and connect people.
If you’ve got the dedication, and you share our passion for changing customers’ lives, you can transform your potential into an exciting career. Your journey with BT doesn’t end once you have finished the apprenticeship programme. You can continue to share great ideas and seize every chance to learn and grow, and you could progress all the way to a senior role, shaping the next big thing.
Sales Apprenticeship
If you’re keen to build a rewarding career in Sales, we’ll give you the support you need to make a success of it from day one. As a sales apprentice you may be growing relationships with existing customers or nurturing new opportunities. As well as building strong relationships with customers, you’ll make valuable connections with colleagues across BT.
Who we’re looking for
At BT, we’re creating an inclusive working environment where people from all backgrounds can succeed. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.
Whatever your background, there are ten particular qualities that we expect everyone here to demonstrate. We call them strengths. Do you share them?
Learner – keen and quick to grow
Drive – ambitious to do brilliantly
Team – supportive of colleagues
Networker – connects with other people
Ownership – takes personal responsibility
Analytical – careful problem solver
Change – open to doing things differently
Customer – Passion for the people we serve
Commercial – fascinated by business
Efficient – plans to achieve success
We look for ‘sparks’ of great potential that we can develop further with our training programmes and support. If you’ve got the spark, you can build a great future with BT.
Why you should join us
You’ll be part of an apprenticeship community dedicated to our purpose – using the power of communications to make a better world.
Our investment in you will be top-notch training coaching & support. So while you can have a great career within the team, it’s also a stepping stone into other parts of BT. There are lots of opportunities to develop a long and rewarding career with us.
Qualifications
Advanced apprenticeship
For the advanced programme you will need to have achieved or are predicted 4 GCSEs at grade C or above including Maths and English Language.
Higher apprenticeship
For the higher programme you will need to have achieved or are predicted 2 A-Levels at grade C or above as well as a minimum of 4 GCSE’s at grade C or above including English Language and Maths.
Degree apprenticeship
For the degree programme you will to achieve (or have achieved) 3 A-Level qualifications with a minimum of BCC grade by September 2017 (or equivalent qualifications).
Equivalent qualifications are accepted.
How to Apply
BT CUSTOMER APPRENTICESHIP APPRENTICESHIPS – GLASGOW
BT Apprentice programme – Customer Service Operations
Location: Glasgow
Work area: Customer Service
Using the power of communications
Making a better world, together
At BT, we use the power of communications to make a better world. We create amazing new products and services to make customers’ lives easier and we’re always looking for the next new technology so that we can develop fresh innovations and connect people.
If you’ve got the dedication, and you share our passion for changing customers’ lives, you can transform your potential into an exciting career. Your journey with BT doesn’t end once you have finished the apprenticeship programme. You can continue to share great ideas and seize every chance to learn and grow, and you could progress all the way to a senior role, shaping the next big thing.
Customer Service Operations
For most of our ten million customers, our customer care team is the voice of BT. We’re the ones people turn to, online or on the phone. We bring services to life, from superfast broadband, to TV, sport and beyond. You’ll learn to give a brilliant experience to the customers you work with – whether you become an expert in championing products, or diagnosing and fixing technology issues.
It’s challenging work and you’ll need to be a good listener, as well as a talker. It’s also deeply rewarding when you know you’ve really helped someone, and the customer service skills you gain will last you a lifetime. Everyone who works here plays an important part in shaping our customer experience of the future.
Brilliant experiences, happy customers and exceptional people
Are you passionate about doing the right thing for customers? Love to work in an energised team taking ownership and delivering great results? Do you want to build a career using the power of communications to make a better world? If so, we want to hear from you.
Who we’re looking for
At BT, we’re creating an inclusive working environment where people from all backgrounds can succeed. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.
Whatever your background, there are ten particular qualities that we expect everyone here to demonstrate. We call them strengths. Do you share them?
Learner – keen and quick to grow
Drive – ambitious to do brilliantly
Team – supportive of colleagues
Networker – connects with other people
Ownership – takes personal responsibility
Analytical – careful problem solver
Change – open to doing things differently
Customer – Passion for the people we serve
Commercial – fascinated by business
Efficient – plans to achieve success
We look for ‘sparks’ of great potential that we can develop further with our training programmes and support. If you’ve got the spark, you can build a great future with BT.
Why you should join us
You’ll be part of an apprenticeship community dedicated to our purpose – using the power of communications to make a better world.
Our investment in you will be top-notch training coaching & support. So while you can have a great career within the team, it’s also a stepping stone into other parts of BT. There are lots of opportunities to develop a long and rewarding career with us.
Qualifications
Advanced apprenticeship
Four GCSEs – grades A-C including Maths and English, or verified equivalent qualifications.
How to Apply
BT ENGINEERING APPRENTICESHIPS – GLASGOW
BT Apprentice programme – Engineering Apprenticeship
Location: Glasgow
Work area: Engineering
Using the power of communications
Making a better world, together
At BT, we use the power of communications to make a better world. We create amazing new products and services to make customers’ lives easier and we’re always looking for the next new technology so that we can develop fresh innovations and connect people.
If you’ve got the dedication, and you share our passion for changing customers’ lives, you can transform your potential into an exciting career. Your journey with BT doesn’t end once you have finished the apprenticeship programme. You can continue to share great ideas and seize every chance to learn and grow, and you could progress all the way to a senior role, shaping the next big thing.
Engineering Apprenticeship
Engineering careers at BT are uniquely challenging, rewarding and diverse. You can specialise in power, switch, radio or network engineering roles. Whether you’re working in business or residential customers’ premises or out and about on our infrastructure, you’ll travel a lot. With a ‘can-do’ attitude, the difference BT makes is in your hands
Who we’re looking for
At BT, we’re creating an inclusive working environment where people from all backgrounds can succeed. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.
Whatever your background, there are ten particular qualities that we expect everyone here to demonstrate. We call them strengths. Do you share them?
Learner – keen and quick to grow
Drive – ambitious to do brilliantly
Team – supportive of colleagues
Networker – connects with other people
Ownership – takes personal responsibility
Analytical – careful problem solver
Change – open to doing things differently
Customer – Passion for the people we serve
Commercial – fascinated by business
Efficient – plans to achieve success
We look for ‘sparks’ of great potential that we can develop further with our training programmes and support. If you’ve got the spark, you can build a great future with BT.
Why you should join us
You’ll be part of an apprenticeship community dedicated to our purpose – using the power of communications to make a better world.
Our investment in you will be top-notch training coaching & support. So while you can have a great career within the team, it’s also a stepping stone into other parts of BT. There are lots of opportunities to develop a long and rewarding career with us.
Qualifications
Advanced apprenticeship
You will need to have achieved or are predicted 4 GCSEs at grade C or above including Maths and English Language. For some of our Engineering roles you will require a Maths Grade B or above, please see our website for more details.
Equivalent qualifications are accepted.
To be eligible for an apprenticeship in Engineering you will need to have a full driving licence on application
How to Apply
SCOTTISH POWER MODERN APPRENTICESHIPS NOW OPEN
Our 2017 programmes are open for applications!
This week is Scottish and National Apprenticeship Week and we are pleased to announce applications are now open for our September 2017 intake.
Craft Apprenticeship
We are delighted to announce that SP Energy Networks is looking to recruit a further intake of Craft Apprentices.
Lasting for three years, our exciting and rewarding programme combines a blend of academic and technical skills training with work based learning and assessment. Combining learning with earning, apprentices will not only study for a recognised qualification but develop new skills along with gaining invaluable knowledge and experience to launch a career as an electrical fitter, overhead linesperson or cable jointer.
Locations Opportunities will be available throughout Scotland, Wales and England (Merseyside/Cheshire region).
For further information about the programme and details on how to apply, please visit www.scottishpower.com/pages/apprentices.aspx
Closing date for applications: Sunday 9th April 2017
Power Engineering Apprenticeship
Our Power Engineering programme provides individuals with a fantastic way to realise their potential and progress their career. Individuals will study towards nationally recognised qualifications, earn a good salary, develop new skills and gain invaluable knowledge and experience to prepare for a career in project engineering.
Locations Opportunities will be available throughout Scotland, Wales and England (Merseyside/Cheshire region).
For further information about the programme and details on how to apply, please visit www.scottishpower.com/pages/power_engineering_apprentice.aspx
Closing date for applications: Sunday 2nd April 2017
Engineering Foundation Training Programme
Our Engineering Foundation training programme provides a fantastic introduction and a valuable first step into the challenging and rewarding engineering industry.
The programme runs over 6 months and study takes place at local colleges in Edinburgh, Glasgow and Chester where individuals will work towards obtaining nationally recognised qualifications.
Although the programme is not a permanent role, successful candidates will gain an indispensable insight into ScottishPower’s engineering operations and spend practical time with our workforce.
Further information on the programme and the details on how to apply, please visit www.scottishpower.com/pages/engineering_foundation_programme.aspx
Application closing date will be reviewed on a regular basis depending on application numbers.
NHS GREATER GLASGOW AND CLYDE
Apprenticseship Vacanices
Click the links to view vacancies across the following services
VACANCY – Service Desk Agent
Title: Service Desk Agent
Reports to: Operations Manager/Team Leader/Deputy Team Leader
Service Desk Agent working in the HPE site in Erskine, great opportunity for anyone interested in IT/Admin with starting salary of £10,000 increasing to £15,000
Not looking for any formal IT qualification though qualifications in Computing, Admin or Business would be an advantage.
We are looking to run a programme of support either next week or w/c 13th of March where the employer will come into speak to the potential candidates & then we will help with CVs and interview prep.
Interviews will be help on w/c 20th of March.
Purpose: The post holder will be a member of a team of Service Desk Agents providing a customer sensitive, responsive support, fault resolution and advice service, which ensures the maximum availability, performance and utilisation of information systems for customers on behalf of our client HPE.
Duties/Responsibilities:
- To deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone and e-mail.
- Offering advice to end users and customers on all areas of IT, troubleshooting and ensuring desk standards are met. This will include working as part of a team, in order to share knowledge and work together to increase performance standards.
- Actively troubleshoot to identify, assess, record, resolve and / or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner.
- Help to implement and improve processes and procedures within the team allowing strong service focused deliverables.
- To improve users confidence in the use of computer software, being empathetic to a variety of new and experienced learners needs.
- Provide information in line with knowledge base to assist the second line support team when contacts are unreachable.
- You will manage tasks and activities which may require adjustments to priorities in order to satisfy business needs.
- Work within defined deadlines as part of a team and on an individual basis ensuring assigned work is effectively managed.
- Adherence of all Manpower policies and procedures in the employee handbook and other site specific policies and procedures including but not limited to: absence reporting and dignity at work.
- Adherence of all HPE policies and procedures which are relevant to contingent workers such as security training and site health & safety.
- Any other relevant/related tasks as required by the needs of the business.
Person Specification
| Experience | Preferred
· Experience in a customer service role · Experience in an IT/IT service environment · Experience in a contact centre environment |
| Skills | Essential
· Excellent communication skills at all levels · Professional attitude and good telephone manor · Ability to work under pressure and meet targets · Good organisational skills and ability to prioritise workloads · Customer focused · Good level of numeracy and literacy |
| Knowledge | Essential
· Broad knowledge of IT · Proficient in the use of Microsoft software packages
Preferred · Basic knowledge of ITIL processes |
| Qualifications | Preferred
· Relevant ICT qualifications · ITIL Qualifications · Customer Service Qualifications · GCSE A*- C in Maths and English or equivalent |
| Other | Role subject to essential security clearance where applicable |
MA OPPORTUNITIES – EUREKA SOLUTIONS
Alastair Gillen is working with an employer called Eureka Solutions who have some GLA opportunities which are particularly relevant to pupils in East Renfrewshire who may be leaving this summer.
For more information on apprenticeships with Eureka Solutions, please see Ms Douch.
MA OPPORTUNITIES – CLARK CONTRACTS
Clark Contracts Careers Evening
Clark Contracts are holding our second annual Careers Evening on Tuesday 21st March at our Head Office in Paisley.
This is an opportunity for those interested in an Apprenticeship or Traineeship in any of the disciplines listed in the flyer attached to speak to Clark Contracts employees who are already working in the discipline they are interested in, hear from our Recruitment team about how to apply and our Academy Director regarding the structure of our training and development.
Please share the details of this event with the relevant people in your organisation, pupils/students etc and please feel free to share on social media. I have attached a flyer with further details, please let me know if you would like some hard copies of this printed and sent out to you.
The link below provides more information and instructions on how to register to attend, advance booking is essential: http://www.clarkcontracts.com/article/careers-evening-at-clark-contracts-51/
Please note there is parking available at our head office and the nearest train stations are Paisley St James and Paisley Gilmour Street.
MODERN APPRENTICESHIP WEEK – 6-10 MARCH 2017 – GLASGOW CLYDE COLLEGE
Glasgow Clyde College would like to invite all interested pupils to the following Modern Apprenticeship events, all welcome.
The event will take place:
· Wednesday, 8th March 10am – 1pm – Anniesland Campus, 19 Hatfield Drive, Glasgow, G12 0YE
· Thursday, 9th March 10am – 3pm – Langside Campus, 50 Prospecthill Road, Glasgow, G42 9LB
