IT Service Desk
IT Service Desk can help with the following queries and support:
- InTune Entra ID Accounts (wled)
- Device Profiles (Edu Staff / Student)
- Hardware (Laptops/Netbooks)
- iPad Requests (InTune) All new iPads
- Network
- Printing
- Security / MFA
- Telephony
- IT Hardware Disposal
- New App Installs
To get in touch, please Log an issue using the Supportworks SelfService Portal*
or email EducationITLog@westlothian.gov.uk
*If you have corporate account and can access the IT Self Service Portal, you can continue to log calls as normal*
Digital Learning Team
West Lothian Digital Learning Team can support with the following:
- Glow accounts (Wluser.name@glow.sch.uk)
- Glow M365 applications
- Seesaw
- iPad Requests (Lightspeed) Apple School Managers only
- School mailbox requests
- Website access – Block/Unblock
- Data Privacy Impact Assessment
Additional Support Services
Seemis Support
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My HR / iTrent
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