Use Teams Communities for:

Asking questions and receiving advice from colleagues

Sharing good practice and classroom ideas

Accessing self help guides, FAQs and resources

Networking with colleagues across schools and services

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WL Digiken

WL Supply Information

WL PL Noticeboard

WL School Admin

Please use the links below to access the most appropriate support for your query.
If you need any additional help, please contact the
Digital Learning Team Mailbox.

Digital Learning Team Support Overview
For support and information on digital tools and platforms to support Learning, Teaching & Assessment and all things curricular, including Microsoft Accessibility Tools and Learning Accelerators, Adobe Express, Seesaw support, Digital Tools for Profiling, and how to make best use of the Promethean Panels, please see our
Learning, Teaching & Assessment page on the WL Digilearn Sharepoint.

Contact DLT Mailbox for help using Glow tools and services:
Glow Blogs
Microsoft Teams within Glow
Microsoft 365 apps through Glow
Glow Groups / Sites / Blogs
Guidance on teaching & learning with Glow
Support for digital learning activities in Glow

Technical Digital Support
For support and guidance on accessing and using digital platforms such as changing pupil passwords, logging into the network or Glow, or support with Digital Admin (asset registers, storage guidance), please see the Support and Guidance page on the WL Digilearn Sharepoint.

Digital Learning Team Request Form
Please use this form to request the following:
Website block/unblock requests
App approval requests
Shared Mailbox Permissions (SLT Only)
WLCFM Permissions (SLT Only) 

Please use this IT Support Guidance document on the WL Digilearn Sharepoint to help you with requests to IT Services.

All education staff can access the IT Self Service Portal while connected to the Education Network, using the WLED username and password.

IT Services can help with:

  • WLED password resets & Multifactor Authentication Support
  • Technical issues and faults relating to laptops, iPads and Promethean panels
  • Support with school phone and WiFi systems
  • Device and laptop issues
  • WLED Password resets and account access
  • Printing and photocopier faults
  • Network and Wi-Fi connectivity
  • Software installation requests
  • iPad Requests 
  • Hardware faults and repairs

Please see below for where to go for support with other services.

SEEMIS
Contact the SEEMiS team for SEEMiS system access & permissions: seemis@westlothian.gov.uk 

HUMAN RESOURCES (HR)
HR Policies and Guidance 

Contact HR for Access to MyHR / iTrent: myhr@westlothian.gov.uk or
hrsupport@westlothian.gov.uk 

eLEARNING Modules
learn2develop@westlothian.gov.uk
Contact Learn 2 Develop for issues with:

  • Mandatory training modules
  • Learning records and certificates
  • Access to training content

SCHOOL WEBSITES
media@westlothian.gov.uk 

  • School website updates
  • Content changes and corrections
  • Website access and permissions
  • News articles and announcements
  • Web pages and site structure
  • Website publishing guidance
  • Website faults or broken links