ASK THE COMMUNITY 

Use Teams Communities for:

  • Asking questions and receiving advice from colleagues
  • Sharing good practice and classroom ideas
  • Accessing self help guides, FAQs and resources

  • Networking with colleagues across schools and services

     

Available Teams for you to join:

Please use the links below to access the most appropriate support for your query. If you need any additional help, please contact the Digital Learning Team Mailbox.

Digital Learning Team Support Overview

For support and information on digital tools and platforms to support Learning, Teaching & Assessment and all things curricular, including Microsoft Accessibility Tools and Learning Accelerators, Adobe Express, Seesaw support, Digital Tools for Profiling, and how to make best use of the Promethean Panels, please see our Learning, Teaching & Assessment page on the WL Digilearn Sharepoint.

Technical Digital Support

For support and guidance on accessing and using digital platforms such as changing pupil passwords, logging into the network or Glow, or support with Digital Admin (asset registers, storage guidance), please see the Support and Guidance page on the WL Digilearn Sharepoint.

Digital Learning Team Request Form

Please use this form to request the following:

  • Website block/unblock requests

  • App approval requests

  • Shared Mailbox Permissions (SLT Only) 

  • WLCFM Permissions (SLT Only) 

 

DLT REQUEST FORM

Submit your request using the form for:

  • Website block/ unblock 

  • App approvals and DPIAs

  • Glow Mailbox Access Permissions (SLT)

  • WLCFM Access Permissions (SLT)

Contact DLT for help using Glow tools and services:

  • Glow Blogs
  • Microsoft Teams within Glow
  • Microsoft 365 apps available through Glow
  • Glow Groups / Sites / Blogs 
  • Guidance on teaching and learning with Glow
  • Support for digital learning activities in Glow

digitallearningteam@westlothian.org.uk 

Please use this IT Support Guidance document on the WL Digilearn Sharepoint to help you with requests to IT Services.

All education staff can access the IT Self Service Portal while connected to the Education Network, using the WLED username and password.

IT Services can help with:

  • WLED password resets & Multifactor Authentication Support
  • Technical issues and faults relating to laptops, iPads and Promethean panels
  • Support with school phone and WiFi systems
  • Device and laptop issues
  • WLED Password resets and account access
  • Printing and photocopier faults
  • Network and Wi-Fi connectivity
  • Software installation requests

  • iPad Requests 

  • Hardware faults and repairs

  •  

Please see below for where to go for support with other services.

SEEMIS

Contact the SEEMiS team for:

SEEMiS system access and permissions

seemis@westlothian.gov.uk 

 

HUMAN RESOURCES (HR)

HR Policies and Guidance 

Contact HR for:

Access to MyHR / iTrent 

myhr@westlothian.gov.uk or
hrsupport@westlothian.gov.uk 

 

eLEARNING Modules 

learn2develop@westlothian.gov.uk 

Contact Learn 2 Develop for and issues with:

  • Mandatory training modules
  • Learning records and certificates

  • Access to training content

SCHOOL WEBSITES 

media@westlothian.gov.uk 

  • School website updates
  • Content changes and corrections
  • Website access and permissions
  • News articles and announcements
  • Web pages and site structure
  • Website publishing guidance
  • Website faults or broken links