Today I went to my mum’s work and she works as a Product Support Team Leader .we started off with logging on to our laptops and meeting everyone there, The first important job of the day….getting coffee from the coffee shop.

We are finished with the weekly catch up with team leaders and head of support. The meeting was over Skype as Mat is based in Wales and Steve is at the main office in Teddington.

Then once we had finished with the meetings we went out for some lunch with my mums friend and we went to KFC.

After lunch we helped to Review the skills Matrix for the team- This is to make sure there are enough people to cover the products my mum’s team support.

Learnt about the product Life Cycle. How software is developed, tested, released and supported.

Helped test some fixes to bugs in the software for the next release package.