A. The standard process for requesting a Glow login should be followed. This would normally be instigated by the Glow Administrator at the school or local authority. If your administrator is unavailable please refer to local guidance for alternative support process during this period. Glow Contacts can be found here: https://glowconnect.org.uk/glow-contacts/
Q. How do I set-up my establishment in Glow?
A. If you are a local authority or an independent school and you would like access to Glow for staff and pupils please contact us at enquiries@glow.gov.uk.
Q. Who can manage Glow accounts in my school or establishment?
A. Accounts are managed at a local level using a Glow Administrator login. Establishments can have more than one Glow Administrator account assigned to allow for flexibility and additional support. Guidance around administrator logins can be found here: https://glowconnect.org.uk/help-with-glow/glow-launchpad/administrative-tasks/
Q. How can my pupils contact me directly within Teams in O365?
A. Pupils can post a message in the conversations area provided within your Microsoft Team to message both you and the wider Team members. Private chat within Teams in Glow is not enabled.
Q. Can you update your full class list into a Microsoft Team?
A. There is available guidance on routes to do this via Glow connect and the link to the relevant page is here: https://glowconnect.org.uk/teams-in-glow/class-team-membership/
Q. Can I pre-record videos and publish to my class?
A. Yes – you could use either Microsoft Teams or Google Classroom to upload video media and share directly with your classes.
Q. Where do I keep up to date with service availability within Glow?
A. There are a number of routes to this information but the easiest way to find live updates is to visit the sites below:
https://status.education.scot/
https://www.google.co.uk/appsstatus#hl=en-GB&v=status
Q. Where can I find information on security and privacy during this time?
A. Information is readily available on Glow connect here: https://glowconnect.org.uk/security-and-privacy/
Please remember to act online as you would in school – usernames, passwords and other information should not be posted publicly on social media.
