Hello everyone. First of all thank you all for your patience during the first week of home learning.

As you will be aware, there have been significant issues with Microsoft Teams over the last week that have affected users, including teachers. This has been very disappointing as all of our dedicated staff in Bishopton had been working tirelessly over the previous days to ensue we were ready to go.

The issues have manifested themselves in different ways intermittently throughout the week. Some users have experienced difficulty with Teams meetings and the ability to join a meeting. Others have experienced issues with uploading and downloading documents. One of our major difficulties has been that teachers have not been able to access assignments on their laptops so we ask that you bear with us while this is sorted out. We have been working around this by posting on the General Channel within the Class Team or via the class blog.

We are also aware that many pupils had issues with opening the recorded PowerPoints or Word Documents. We have been trying to work around this by creating video files and pdfs. Please remember, if you do not have the Microsoft apps on your device they can be accessed free through Glow and downloaded onto your device. You have 5 free downloads on PCs or Laptops and 10 for Mobile devices and Tablets. Just login with your Glow username and password once the app has been downloaded.

If you are having issues with Glow and IT please contact the school and we will do what we can to support you to resolve your issues.

We are all hoping that week 2 is a bit smoother. We are all committed to providing the best home learning experience possible. Please don’t stress or panic if things do not go to plan. Let us know and we will do all we can to address the issues and provide you with the appropriate support.