School and Nursery Complaints Procedure
A complaint can be made when you are worried or unhappy about any aspect of your child’s care.
In the first instance you are asked to speak to the Head Teacher – Mrs Helen Paterson
We pride ourselves in having good relationships with our parents and partners so will at all times strive to resolve your complaint at school level. If you feel your complaint hasn’t been resolved to your satisfaction you can escalate it to
North Lanarkshire Council and/or Care Inspectorate.
The council will strive to resolve your complaint as quickly as possible and will aim to give you a response in 5 working days or less unless there are exceptional circumstances.
If the council can’t resolve your complaint at this stage they will explain why and tell you what you can do next.
The named person for North Lanarkshire Council is Robert Lindsay at Education and Families Services – 01698 403140 or 01236 812548
Or alternatively you can go onto North Lanarkshire Council’s website and download a form which can be completed online.
The Care Inspectorate exist to ensure that care services are providing services that meet people’s needs. These care services are inspected regularly.
Nursery parents and carers can contact Care Inspectorate directly.
