Complaints, Comments and Suggestions Procedure
We are keen that you should be completely satisfied about your child’s education and we encourage feedback from parents and pupils. We are, therefore, interested in feedback of all kinds, whether it be compliments, suggestions or complaints. If you have a complaint about the school, please let us know. It is better that these things are shared openly and resolved fairly rather than being allowed to damage the relationship between the family and the school. There will be no negative consequences arising from making a complaint and we will deal with the issue as confidentially as possible. If we have made a mistake we will apologise quickly and clearly and try to put things right.
There are some things which you should take note of in relation to making a complaint:
- Please make any complaints initially to the Head Teacher. This makes sure that the school knows what is going on and has an opportunity to respond and resolve the issue.
If you are unhappy with the service or with our response then you will have the right to take the matter further. You can put your complaint in writing or fill in a complaint form. Completed forms should be sent to:
- Chief Officer for Education & Children’s Services Comhairle nan Eilean Siar, Sandwick Road, Stornoway, Isle of Lewis, HS1 2BW. For a copy of the Comhairle nan Eilean Siar Complaints Handling Procedure, please contact the school office.
- If you are still unhappy after further investigation and reply you can take the matter up with the Scottish Public Services Ombudsman. The reply will include the contact details.
Although this information is correct at the time of printing, there could be changes affecting any of the matters dealt with in the document:
- before the commencement or during the course of the school year in question
- in relation to subsequent school years
