British Heart Foundation – Telephone or Admin Volunteer
Telephone & Admin Volunteer
Location:
Are you calm, collected and happy to chat on the phone? Are you looking for admin or customer service experience? You will be the first point of contact for customers who call our store, helping them with any enquiries, arranging collections for donations and explaining our Gift Aid scheme. You will also be using our online collections request system to process online collection booking requests.
Say hello to the team
Funding for researchers begins at your local charity shop. Last year our British Heart Foundation UK charity shops across the UK raised an incredible £28 million – this wouldn’t have been possible without our fantastic volunteers.
Our team is bright and bubbly, and we love meeting people from all walks of life.
Typical tasks include:
· Dealing with members of the public with confidence, supported by the shop team
· Answering incoming phone calls, checking answer phone messages, reception duties
· Being organised and able to follow administration procedures accurately
· Providing good customer service and assisting the shop team and Manager
· Acting as an ambassador for the British Heart Foundation always
You get a lot from volunteering too:
· A chance to work in a friendly team, to make new friends and meet a diverse group of people
· The opportunity to make an invaluable contribution to the British Heart Foundation goal of beating heartbreak forever
· The time to develop your confidence and interpersonal skills
· The ability to gain valuable work experience to add onto your CV and to learn new skills in a busy environment
· Flexibility to fit with your lifestyle
· The chance to gain valuable retail experience
Please note – we are unable to accept volunteers aged under 16 and we cannot accept volunteers with unspent criminal convictions or who are subject to criminal registers/orders
Here’s a little bit more about us
The BHF is here to Beat Heartbreak Forever. We are working towards a world free from the fear of heart and circulatory diseases.
By 2030, we want to see advances across the spectrum of heart and circulatory diseases; we want to prevent these conditions from developing and we want those with existing conditions to have better, longer lives.
