Primary Location: Scotland, Fife, Dunfermline

Employee Status: Permanent

Closing date: Ongoing

Reference number: 23715

At Sky, we never forget that customers always have a choice. We know that to be successful, we need to offer the very best choice of TV and products that help them to get the most from their subscription, all supported by exceptional customer service.This is where you come in – thanks to our innovative approach to customer service and an award-winning team, your career will get off to a flying start.

Your confident communication skills and desire to delight customers will be right at home here. You’ll see how we all pull together to deliver unrivalled customer service that not only helps retain our existing customer base but attracts brand new customers too.

You’ll be the first point of contact for our customers who are looking for help. Answering calls and responding to emails, you’ll make every one of them feel special – showing that you understand the problem, doing everything you can to get the solution they need quickly and making the most of every opportunity to promote our products.

So you’ll need to deliver brilliantly and handle everything with a positive and professional attitude.Join us as an apprentice and you’ll receive brilliant training including Sky customer service training as well as working towards a nationally-recognised Level 2 NVQ Certificate in Customer Service.

You’ll need to have either Standard Grades 1-3 or National 4 or National 5 in Maths and English. Plus, we’re looking for excellent communication and team working skills. We never forget to say thank you at Sky, so a polite, friendly and helpful attitude is also really important.In return for your hard work, you’ll have access to unrivalled career opportunities and benefits, all on top of a great place to work.

We proudly support the Government’s initiatives on apprenticeships, so expect excellent training from the word go. You’ll be well supported by your line manager and a buddy who can give you regular advice and guidance.You can also look forward to free Sky+HD TV, Broadband and Talk services, generous holiday entitlement, contributory pension, private medical insurance and a share-save scheme.It’s our people that make Sky the UK and Ireland’s leading entertainment company. That’s why we work hard to be an inclusive employer, so everyone at Sky can be their best.

See more at: http://apprenticeshipsinscotland.com/jobs/customer-service-advisor-apprenticeship-programme-2015-4/#sthash.hxqeDsYS.dpuf