Administration & IT
Administration and IT cuts across all sectors of the economy and offers wide-ranging employment opportunities.
The National 5 Administration and IT course provides candidates with experience of real-life administration tasks and engaging practical activities relevant to the world of work. There is
an emphasis on the development of transferable life skills and the application of these skills.
Candidates following the course become aware of the use of technology within the workplace, as they complete organisational tasks.
Skills, knowledge and understanding for the course
The following provides a broad overview of the subject skills, knowledge and understanding developed in the course:
skills in using spreadsheets, databases, word-processing, desktop publishing and presentations
skills in using technology for electronic communication and investigation
skills in organising and supporting events
problem-solving skills in administrative contexts theory of the tasks (duties) and knowledge associated with the administrative support function in an organisation
Assessment
Assignment 70 marks
Candidates work through a series of planning, support and follow-up tasks related to an event or business.
The assignment gives candidates the opportunity to demonstrate:
- skills in using IT functions in word-processing, desktop publishing, and presentations to produce and process information
- skills in using technology for investigation
- skills in using technology for electronic communication
- skills in problem-solving
Business Management
The course comprises five areas of study:
Understanding business
Candidates are introduced to the business environment while developing skills, knowledge and understanding of enterprise, and the role of different types of business organisations in
society. They also learn about the internal and external environments in which organisations operate, and the role of stakeholders in business.
Management of marketing
Candidates develop skills, knowledge and understanding of the importance to organisations of having effective marketing systems. They learn about the processes and procedures organisations use to maintain competitiveness, and how marketing can be used to communicate effectively with consumers, maximising customer satisfaction.
Management of operations
Candidates develop skills, knowledge and understanding of the importance to organisations of having effective operations systems. They learn about the processes and procedures used to maintain quality through the effective management of suppliers, inventory, and methods of production in an ethical manner.
Management of people
Candidates develop skills, knowledge and understanding of the issues facing organisations when managing people. They learn about the theories, concepts and processes relating to human resource management, and how employees contribute to the success of
organisations.
Management of finance
Candidates develop skills, knowledge and understanding of the issues facing organisations when managing finance. They learn about the basic theories, concepts and processes relating to financial aspects of business, when preparing and interpreting information to solve financial problems facing organisations.
