{"id":834,"date":"2026-06-22T19:25:52","date_gmt":"2026-06-22T18:25:52","guid":{"rendered":"https:\/\/blogs.glowscotland.org.uk\/wl\/digitallearningteam\/?page_id=834"},"modified":"2026-09-14T18:12:31","modified_gmt":"2026-09-14T17:12:31","slug":"contact-support","status":"publish","type":"page","link":"https:\/\/blogs.glowscotland.org.uk\/wl\/digitallearningteam\/contact-support\/","title":{"rendered":"Contact &amp; Support"},"content":{"rendered":"<section id=\"builder-section-text_11\" class=\"builder-section-first builder-section builder-section-text builder-section-next-text builder-text-columns-1\" style=\"background-size: cover; background-repeat: no-repeat;background-position: center center;\">\n<div class=\"builder-section-content\">\n<div class=\"builder-text-row\">\n<div class=\"builder-text-column builder-text-column-1\" id=\"builder-section-text_11-column-1\">\n<div class=\"builder-text-content\">\n<div class=\"anchor-h2\">\n<h2 id=\"ask-the-community\" style=\"text-align: center;\"><img decoding=\"async\" class=\"alignnone wp-image-1104\" src=\"https:\/\/blogs.glowscotland.org.uk\/wl\/public\/digitallearningteam\/uploads\/sites\/7490\/2026\/09\/11134325\/Blog-titles-21-300x66.png\" alt=\"\" width=\"713\" height=\"157\" srcset=\"https:\/\/blogs.glowscotland.org.uk\/wl\/public\/digitallearningteam\/uploads\/sites\/7490\/2026\/09\/11134325\/Blog-titles-21-300x66.png 300w, https:\/\/blogs.glowscotland.org.uk\/wl\/public\/digitallearningteam\/uploads\/sites\/7490\/2026\/09\/11134325\/Blog-titles-21-1024x227.png 1024w, https:\/\/blogs.glowscotland.org.uk\/wl\/public\/digitallearningteam\/uploads\/sites\/7490\/2026\/09\/11134325\/Blog-titles-21-768x170.png 768w, https:\/\/blogs.glowscotland.org.uk\/wl\/public\/digitallearningteam\/uploads\/sites\/7490\/2026\/09\/11134325\/Blog-titles-21.png 1260w\" sizes=\"(max-width: 713px) 100vw, 713px\" \/><\/h2>\n<p style=\"text-align: center;\"><strong style=\"font-size: 1.6rem;\">Use Teams Communities for:<\/strong><\/p>\n<\/div>\n<p style=\"text-align: center;\">Asking questions and receiving advice from colleagues<\/p>\n<p style=\"text-align: center;\">Sharing good practice and classroom ideas<\/p>\n<p style=\"text-align: center;\">Accessing self help guides, FAQs and resources<\/p>\n<p style=\"text-align: center;\">Networking with colleagues across schools and services<\/p>\n<div class=\"anchor-h4\">\n<ul>\n<li class=\"headingSpacingAbove headingSpacingBelow\" style=\"text-align: center;\">\u00a0<\/li>\n<\/ul>\n<\/div><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"builder-text-row\">\n<div class=\"builder-text-column builder-text-column-2\" id=\"builder-section-text_11-column-1\">\n<div class=\"builder-text-content\">\n<p><img decoding=\"async\" class=\" wp-image-1103 aligncenter\" src=\"https:\/\/blogs.glowscotland.org.uk\/wl\/public\/digitallearningteam\/uploads\/sites\/7490\/2026\/09\/11134301\/Blog-titles-22-1-300x66.png\" alt=\"\" width=\"477\" height=\"105\" srcset=\"https:\/\/blogs.glowscotland.org.uk\/wl\/public\/digitallearningteam\/uploads\/sites\/7490\/2026\/09\/11134301\/Blog-titles-22-1-300x66.png 300w, https:\/\/blogs.glowscotland.org.uk\/wl\/public\/digitallearningteam\/uploads\/sites\/7490\/2026\/09\/11134301\/Blog-titles-22-1-1024x227.png 1024w, https:\/\/blogs.glowscotland.org.uk\/wl\/public\/digitallearningteam\/uploads\/sites\/7490\/2026\/09\/11134301\/Blog-titles-22-1-768x170.png 768w, https:\/\/blogs.glowscotland.org.uk\/wl\/public\/digitallearningteam\/uploads\/sites\/7490\/2026\/09\/11134301\/Blog-titles-22-1.png 1260w\" sizes=\"(max-width: 477px) 100vw, 477px\" \/><\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n<section id=\"builder-section-text_1280\" class=\"builder-section-prev-text builder-section builder-section-text builder-section-next-text builder-text-columns-4\" style=\"background-size: cover; background-repeat: no-repeat;background-position: center center;\">\n<div class=\"builder-section-content\">\n<div class=\"builder-text-row\">\n<div class=\"builder-text-column builder-text-column-1\" id=\"builder-section-text_1280-column-1\">\n<div class=\"builder-text-content\">\n<p style=\"text-align: center;\"><a href=\"https:\/\/teams.microsoft.com\/l\/team\/19:24ddfcab966a41d9ac6f455c543f9b87%40thread.tacv2\/conversations?groupId=b1696622-ba7c-4be2-aa44-2d2dfd3f7c1a&amp;tenantId=ccd32ca3-16ce-428f-9541-372d6b051929\">WL Digiken<\/a><\/p>\n<p><img decoding=\"async\" class=\"alignnone size-medium wp-image-1106 aligncenter\" src=\"https:\/\/blogs.glowscotland.org.uk\/wl\/public\/digitallearningteam\/uploads\/sites\/7490\/2026\/09\/11143647\/Blog-titles-25-1-300x300.png\" alt=\"\" width=\"300\" height=\"300\" srcset=\"https:\/\/blogs.glowscotland.org.uk\/wl\/public\/digitallearningteam\/uploads\/sites\/7490\/2026\/09\/11143647\/Blog-titles-25-1-300x300.png 300w, https:\/\/blogs.glowscotland.org.uk\/wl\/public\/digitallearningteam\/uploads\/sites\/7490\/2026\/09\/11143647\/Blog-titles-25-1-1024x1024.png 1024w, https:\/\/blogs.glowscotland.org.uk\/wl\/public\/digitallearningteam\/uploads\/sites\/7490\/2026\/09\/11143647\/Blog-titles-25-1-150x150.png 150w, https:\/\/blogs.glowscotland.org.uk\/wl\/public\/digitallearningteam\/uploads\/sites\/7490\/2026\/09\/11143647\/Blog-titles-25-1-768x768.png 768w, https:\/\/blogs.glowscotland.org.uk\/wl\/public\/digitallearningteam\/uploads\/sites\/7490\/2026\/09\/11143647\/Blog-titles-25-1.png 1260w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"builder-text-column builder-text-column-2\" id=\"builder-section-text_1280-column-2\">\n<div class=\"builder-text-content\">\n<p style=\"text-align: center;\"><a href=\"https:\/\/teams.microsoft.com\/l\/team\/19:VPIy0AjdsCg1IyN36MBxUeRKm4YTMk6g1Ir_Y2uKmpI1%40thread.tacv2\/conversations?groupId=7e460c38-a6df-4a44-962a-f5ef9c5add83&amp;tenantId=ccd32ca3-16ce-428f-9541-372d6b051929\">WL Supply Information<\/a><\/p>\n<p><a href=\"https:\/\/teams.microsoft.com\/l\/team\/19:VPIy0AjdsCg1IyN36MBxUeRKm4YTMk6g1Ir_Y2uKmpI1%40thread.tacv2\/conversations?groupId=7e460c38-a6df-4a44-962a-f5ef9c5add83&amp;tenantId=ccd32ca3-16ce-428f-9541-372d6b051929\"><img decoding=\"async\" class=\"size-medium wp-image-1107 aligncenter\" src=\"https:\/\/blogs.glowscotland.org.uk\/wl\/public\/digitallearningteam\/uploads\/sites\/7490\/2026\/09\/11143841\/Blog-titles-26-1-300x300.png\" alt=\"\" width=\"300\" height=\"300\" srcset=\"https:\/\/blogs.glowscotland.org.uk\/wl\/public\/digitallearningteam\/uploads\/sites\/7490\/2026\/09\/11143841\/Blog-titles-26-1-300x300.png 300w, https:\/\/blogs.glowscotland.org.uk\/wl\/public\/digitallearningteam\/uploads\/sites\/7490\/2026\/09\/11143841\/Blog-titles-26-1-1024x1024.png 1024w, https:\/\/blogs.glowscotland.org.uk\/wl\/public\/digitallearningteam\/uploads\/sites\/7490\/2026\/09\/11143841\/Blog-titles-26-1-150x150.png 150w, https:\/\/blogs.glowscotland.org.uk\/wl\/public\/digitallearningteam\/uploads\/sites\/7490\/2026\/09\/11143841\/Blog-titles-26-1-768x768.png 768w, https:\/\/blogs.glowscotland.org.uk\/wl\/public\/digitallearningteam\/uploads\/sites\/7490\/2026\/09\/11143841\/Blog-titles-26-1.png 1260w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a><\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"builder-text-column builder-text-column-3\" id=\"builder-section-text_1280-column-3\">\n<div class=\"builder-text-content\">\n<p style=\"text-align: center;\"><a href=\"https:\/\/teams.microsoft.com\/l\/team\/19:jwnF6fOCaeEDyDUluGzvEY9tzpU3P2fpDizk4pR1pSI1%40thread.tacv2\/conversations?groupId=efaed1b4-ec95-4a7b-8dd6-80bbb04dbdc1&amp;tenantId=ccd32ca3-16ce-428f-9541-372d6b051929\">WL PL Noticeboard<\/a><\/p>\n<p><a href=\"https:\/\/teams.microsoft.com\/l\/team\/19:jwnF6fOCaeEDyDUluGzvEY9tzpU3P2fpDizk4pR1pSI1%40thread.tacv2\/conversations?groupId=efaed1b4-ec95-4a7b-8dd6-80bbb04dbdc1&amp;tenantId=ccd32ca3-16ce-428f-9541-372d6b051929\"><img decoding=\"async\" class=\"alignnone size-medium wp-image-1108 aligncenter\" src=\"https:\/\/blogs.glowscotland.org.uk\/wl\/public\/digitallearningteam\/uploads\/sites\/7490\/2026\/09\/11143947\/Blog-titles-27-2-300x300.png\" alt=\"\" width=\"300\" height=\"300\" srcset=\"https:\/\/blogs.glowscotland.org.uk\/wl\/public\/digitallearningteam\/uploads\/sites\/7490\/2026\/09\/11143947\/Blog-titles-27-2-300x300.png 300w, https:\/\/blogs.glowscotland.org.uk\/wl\/public\/digitallearningteam\/uploads\/sites\/7490\/2026\/09\/11143947\/Blog-titles-27-2-1024x1024.png 1024w, https:\/\/blogs.glowscotland.org.uk\/wl\/public\/digitallearningteam\/uploads\/sites\/7490\/2026\/09\/11143947\/Blog-titles-27-2-150x150.png 150w, https:\/\/blogs.glowscotland.org.uk\/wl\/public\/digitallearningteam\/uploads\/sites\/7490\/2026\/09\/11143947\/Blog-titles-27-2-768x768.png 768w, https:\/\/blogs.glowscotland.org.uk\/wl\/public\/digitallearningteam\/uploads\/sites\/7490\/2026\/09\/11143947\/Blog-titles-27-2.png 1260w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a><\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"builder-text-column builder-text-column-4\" id=\"builder-section-text_1280-column-4\">\n<div class=\"builder-text-content\">\n<p style=\"text-align: center;\"><a href=\"https:\/\/teams.microsoft.com\/l\/team\/19:WVa8F2w__F3iLObMcL_X9aVIgP5EucHbezRCDLpKW2Q1%40thread.tacv2\/conversations?groupId=c7820921-8b79-4018-a8ed-97c0c81b9c72&amp;tenantId=ccd32ca3-16ce-428f-9541-372d6b051929\">WL School Admin<\/a><\/p>\n<p><a href=\"https:\/\/teams.microsoft.com\/l\/team\/19:WVa8F2w__F3iLObMcL_X9aVIgP5EucHbezRCDLpKW2Q1%40thread.tacv2\/conversations?groupId=c7820921-8b79-4018-a8ed-97c0c81b9c72&amp;tenantId=ccd32ca3-16ce-428f-9541-372d6b051929\"><img decoding=\"async\" class=\"alignnone size-medium wp-image-1113 aligncenter\" src=\"https:\/\/blogs.glowscotland.org.uk\/wl\/public\/digitallearningteam\/uploads\/sites\/7490\/2026\/09\/14175658\/Blog-titles-28-1-1-300x300.png\" alt=\"\" width=\"300\" height=\"300\" srcset=\"https:\/\/blogs.glowscotland.org.uk\/wl\/public\/digitallearningteam\/uploads\/sites\/7490\/2026\/09\/14175658\/Blog-titles-28-1-1-300x300.png 300w, https:\/\/blogs.glowscotland.org.uk\/wl\/public\/digitallearningteam\/uploads\/sites\/7490\/2026\/09\/14175658\/Blog-titles-28-1-1-1024x1024.png 1024w, https:\/\/blogs.glowscotland.org.uk\/wl\/public\/digitallearningteam\/uploads\/sites\/7490\/2026\/09\/14175658\/Blog-titles-28-1-1-150x150.png 150w, https:\/\/blogs.glowscotland.org.uk\/wl\/public\/digitallearningteam\/uploads\/sites\/7490\/2026\/09\/14175658\/Blog-titles-28-1-1-768x768.png 768w, https:\/\/blogs.glowscotland.org.uk\/wl\/public\/digitallearningteam\/uploads\/sites\/7490\/2026\/09\/14175658\/Blog-titles-28-1-1.png 1260w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a><\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n<section id=\"builder-section-text_105\" class=\"builder-section-prev-text builder-section builder-section-text builder-section-next-text builder-text-columns-1\" style=\"background-size: cover; background-repeat: no-repeat;background-position: center center;\">\n<div class=\"builder-section-content\">\n<div class=\"builder-text-row\">\n<div class=\"builder-text-column builder-text-column-1\" id=\"builder-section-text_105-column-1\">\n<div class=\"builder-text-content\">\n<p><img decoding=\"async\" class=\" wp-image-835 aligncenter\" src=\"https:\/\/blogs.glowscotland.org.uk\/wl\/public\/digitallearningteam\/uploads\/sites\/7490\/2026\/06\/22144337\/Blog-titles-8-2-300x66.png\" alt=\"\" width=\"595\" height=\"131\" srcset=\"https:\/\/blogs.glowscotland.org.uk\/wl\/public\/digitallearningteam\/uploads\/sites\/7490\/2026\/06\/22144337\/Blog-titles-8-2-300x66.png 300w, https:\/\/blogs.glowscotland.org.uk\/wl\/public\/digitallearningteam\/uploads\/sites\/7490\/2026\/06\/22144337\/Blog-titles-8-2-1024x227.png 1024w, https:\/\/blogs.glowscotland.org.uk\/wl\/public\/digitallearningteam\/uploads\/sites\/7490\/2026\/06\/22144337\/Blog-titles-8-2-768x170.png 768w, https:\/\/blogs.glowscotland.org.uk\/wl\/public\/digitallearningteam\/uploads\/sites\/7490\/2026\/06\/22144337\/Blog-titles-8-2.png 1260w\" sizes=\"(max-width: 595px) 100vw, 595px\" \/><\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n<section id=\"builder-section-text_537\" class=\"builder-section-prev-text builder-section builder-section-text builder-section-last builder-section-full-width builder-text-columns-3 layout-4-8\" style=\"background-size: cover; background-repeat: no-repeat;background-position: center center;\">\n<div class=\"builder-section-content\">\n<div class=\"builder-text-row\">\n<div class=\"builder-text-column builder-text-column-1\" id=\"builder-section-text_537-column-1\">\n<div class=\"builder-text-content\">\n<p><img decoding=\"async\" class=\"alignnone size-medium wp-image-1077 aligncenter\" src=\"https:\/\/blogs.glowscotland.org.uk\/wl\/public\/digitallearningteam\/uploads\/sites\/7490\/2026\/08\/12080039\/Blog-titles-21-300x300.png\" alt=\"\" width=\"300\" height=\"300\" srcset=\"https:\/\/blogs.glowscotland.org.uk\/wl\/public\/digitallearningteam\/uploads\/sites\/7490\/2026\/08\/12080039\/Blog-titles-21-300x300.png 300w, https:\/\/blogs.glowscotland.org.uk\/wl\/public\/digitallearningteam\/uploads\/sites\/7490\/2026\/08\/12080039\/Blog-titles-21-1024x1024.png 1024w, https:\/\/blogs.glowscotland.org.uk\/wl\/public\/digitallearningteam\/uploads\/sites\/7490\/2026\/08\/12080039\/Blog-titles-21-150x150.png 150w, https:\/\/blogs.glowscotland.org.uk\/wl\/public\/digitallearningteam\/uploads\/sites\/7490\/2026\/08\/12080039\/Blog-titles-21-768x768.png 768w, https:\/\/blogs.glowscotland.org.uk\/wl\/public\/digitallearningteam\/uploads\/sites\/7490\/2026\/08\/12080039\/Blog-titles-21.png 1260w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/p>\n<p style=\"text-align: center;\">Please use the links below to access the most appropriate support for your query. <br \/>If you need any additional help, please contact the <br \/><a href=\"mailto:digitallearningteam@westlothian.org.uk\"><strong><span style=\"text-decoration: underline;\">Digital Learning Team Mailbox<\/span><\/strong><\/a>.<\/p>\n<p style=\"text-align: center;\"><strong>Digital Learning Team Support Overview<br \/><\/strong>For support and information on digital tools and platforms to support Learning, Teaching &amp; Assessment and all things curricular, including Microsoft Accessibility Tools and Learning Accelerators, Adobe Express, Seesaw support, Digital Tools for Profiling, and how to make best use of the Promethean Panels, please see our <br \/><strong><span style=\"text-decoration: underline;\"><a href=\"https:\/\/glowscotland.sharepoint.com\/:u:\/r\/sites\/WestLothianCouncil\/wldigilearn2\/SitePages\/Learning-and-Teaching.aspx?csf=1&amp;web=1&amp;e=KyV6lB\">Learning, Teaching &amp; Assessment page<\/a><\/span><\/strong> on the <span style=\"text-decoration: underline;\"><strong><a href=\"https:\/\/glowscotland.sharepoint.com\/sites\/WestLothianCouncil\/wldigilearn2\">WL Digilearn Sharepoint<\/a><\/strong><\/span>.<\/p>\n<p class=\"noSpacingAbove spacingBelow\" style=\"text-align: center;\" data-text-type=\"withSpacing\"><strong>Contact <a href=\"mailto:digitallearningteam@westlothian.org.uk\">DLT Mailbox<\/a> for help using Glow tools and services:<br \/><\/strong><span style=\"font-size: 1.6rem;\">Glow Blogs<br \/><\/span><span style=\"font-size: 1.6rem;\">Microsoft Teams within Glow<br \/><\/span><span style=\"font-size: 1.6rem;\">Microsoft 365 apps through Glow<br \/><\/span><span style=\"font-size: 1.6rem;\">Glow Groups \/ Sites \/ Blogs <br \/><\/span><span style=\"font-size: 1.6rem;\">Guidance on teaching &amp; learning with Glow<br \/><\/span><span style=\"font-size: 1.6rem;\">Support for digital learning activities in Glow<\/span><\/p>\n<p style=\"text-align: center;\"><strong>Technical Digital Support<br \/><\/strong>For support and guidance on accessing and using digital platforms such as changing pupil passwords, logging into the network or Glow, or support with Digital Admin (asset registers, storage guidance), please see the<span style=\"text-decoration: underline;\"><strong><a href=\"https:\/\/glowscotland.sharepoint.com\/sites\/WestLothianCouncil\/wldigilearn2\/SitePages\/Support-&amp;-Guidance.aspx#account-support\"> Support and Guidance page<\/a><\/strong><\/span> on the<span style=\"text-decoration: underline;\"><strong><a href=\"https:\/\/glowscotland.sharepoint.com\/sites\/WestLothianCouncil\/wldigilearn2\"> WL Digilearn Sharepoint.<\/a><\/strong><\/span><\/p>\n<p style=\"text-align: center;\"><strong>Digital Learning Team Request Form<br \/><\/strong>Please use<span style=\"text-decoration: underline;\"><strong> <a href=\"https:\/\/forms.cloud.microsoft\/e\/nBP4ck3DfF\">this form<\/a> <\/strong><\/span>to request the following:<br \/><span class=\"fontSizeXLarge\"><span dir=\"ltr\" lang=\"EN-GB\">Website block\/unblock requests<br \/><\/span><\/span><span style=\"font-size: 1.6rem;\">App approval requests<br \/><\/span><span style=\"font-size: 1.6rem;\">Shared Mailbox Permissions (SLT Only) <br \/><\/span><span style=\"font-size: 1.6rem;\">WLCFM Permissions (SLT Only)\u00a0<\/span><\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"builder-text-column builder-text-column-2\" id=\"builder-section-text_537-column-2\">\n<div class=\"builder-text-content\">\n<p><img decoding=\"async\" class=\"alignnone size-medium wp-image-1078 aligncenter\" src=\"https:\/\/blogs.glowscotland.org.uk\/wl\/public\/digitallearningteam\/uploads\/sites\/7490\/2026\/08\/12080103\/Blog-titles-22-1-300x300.png\" alt=\"\" width=\"300\" height=\"300\" srcset=\"https:\/\/blogs.glowscotland.org.uk\/wl\/public\/digitallearningteam\/uploads\/sites\/7490\/2026\/08\/12080103\/Blog-titles-22-1-300x300.png 300w, https:\/\/blogs.glowscotland.org.uk\/wl\/public\/digitallearningteam\/uploads\/sites\/7490\/2026\/08\/12080103\/Blog-titles-22-1-1024x1024.png 1024w, https:\/\/blogs.glowscotland.org.uk\/wl\/public\/digitallearningteam\/uploads\/sites\/7490\/2026\/08\/12080103\/Blog-titles-22-1-150x150.png 150w, https:\/\/blogs.glowscotland.org.uk\/wl\/public\/digitallearningteam\/uploads\/sites\/7490\/2026\/08\/12080103\/Blog-titles-22-1-768x768.png 768w, https:\/\/blogs.glowscotland.org.uk\/wl\/public\/digitallearningteam\/uploads\/sites\/7490\/2026\/08\/12080103\/Blog-titles-22-1.png 1260w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/p>\n<p style=\"text-align: center;\">Please use this <span style=\"text-decoration: underline;\"><strong><a href=\"https:\/\/glowscotland.sharepoint.com\/sites\/WestLothianCouncil\/wldigilearn2\/Shared%20Documents\/Forms\/AllItems.aspx?id=%2Fsites%2FWestLothianCouncil%2Fwldigilearn2%2FShared%20Documents%2FWL%20DigiLearn%20Guidance%2FEducation%20Network%20Guidance%2FIT%20Self%20Service%20Portal%20Training%20Guide%20%2Epdf&amp;parent=%2Fsites%2FWestLothianCouncil%2Fwldigilearn2%2FShared%20Documents%2FWL%20DigiLearn%20Guidance%2FEducation%20Network%20Guidance\">IT Support Guidance document<\/a><\/strong><\/span> on the <a href=\"https:\/\/glowscotland.sharepoint.com\/sites\/WestLothianCouncil\/wldigilearn2\/SitePages\/Home.aspx\">WL Digilearn Sharepoint<\/a> to help you with requests to IT Services.<\/p>\n<p style=\"text-align: center;\">All education staff can access the <span style=\"text-decoration: underline;\"><strong><a href=\"https:\/\/it.westlothian.gov.uk\/#\/loginmanual\">IT Self Service Portal<\/a><\/strong><\/span> while connected to the Education Network, using the WLED username and password.<\/p>\n<p style=\"text-align: center;\">IT Services can help with:<\/p>\n<ul>\n<li>WLED password resets &amp; Multifactor Authentication Support<\/li>\n<li>Technical issues and faults relating to laptops, iPads and Promethean panels<\/li>\n<li>Support with school phone and WiFi systems<\/li>\n<li data-list-item-id=\"e50bf7a5858fb89dd49feb377bf37d4e6\">Device and laptop issues<\/li>\n<li data-list-item-id=\"e24c7148070dc45eb8be6c780dd2c3766\">WLED Password resets and account access<\/li>\n<li data-list-item-id=\"ea019cee94409f1d1bc60988603b78b41\">Printing and photocopier faults<\/li>\n<li data-list-item-id=\"e50ad0053d3454258cbfefa25dfb1e123\">Network and Wi-Fi connectivity<\/li>\n<li data-list-item-id=\"ec94b5e6fef6b63596e28d2a15175a7ab\">Software installation requests<\/li>\n<li data-list-item-id=\"ec94b5e6fef6b63596e28d2a15175a7ab\">iPad Requests\u00a0<\/li>\n<li data-list-item-id=\"ec94b5e6fef6b63596e28d2a15175a7ab\">Hardware faults and repairs<\/li>\n<\/ul><\/div>\n<\/p><\/div>\n<div class=\"builder-text-column builder-text-column-3\" id=\"builder-section-text_537-column-3\">\n<div class=\"builder-text-content\">\n<p><img decoding=\"async\" class=\"size-medium wp-image-1079 aligncenter\" src=\"https:\/\/blogs.glowscotland.org.uk\/wl\/public\/digitallearningteam\/uploads\/sites\/7490\/2026\/08\/12080126\/Blog-titles-24-2-300x300.png\" alt=\"\" width=\"300\" height=\"300\" srcset=\"https:\/\/blogs.glowscotland.org.uk\/wl\/public\/digitallearningteam\/uploads\/sites\/7490\/2026\/08\/12080126\/Blog-titles-24-2-300x300.png 300w, https:\/\/blogs.glowscotland.org.uk\/wl\/public\/digitallearningteam\/uploads\/sites\/7490\/2026\/08\/12080126\/Blog-titles-24-2-1024x1024.png 1024w, https:\/\/blogs.glowscotland.org.uk\/wl\/public\/digitallearningteam\/uploads\/sites\/7490\/2026\/08\/12080126\/Blog-titles-24-2-150x150.png 150w, https:\/\/blogs.glowscotland.org.uk\/wl\/public\/digitallearningteam\/uploads\/sites\/7490\/2026\/08\/12080126\/Blog-titles-24-2-768x768.png 768w, https:\/\/blogs.glowscotland.org.uk\/wl\/public\/digitallearningteam\/uploads\/sites\/7490\/2026\/08\/12080126\/Blog-titles-24-2.png 1260w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/p>\n<p>Please see below for where to go for support with other services.<\/p>\n<p><strong>SEEMIS<br \/><\/strong>Contact the SEEMiS team for SEEMiS system access &amp; permissions: <a href=\"mailto:seemis@westlothian.gov.uk\"><span class=\"fontSizeLarge\">seemis@westlothian.gov.uk<\/span><\/a><span class=\"fontSizeLarge\">\u00a0<\/span><\/p>\n<div class=\"anchor-h2\" style=\"text-align: left;\"><strong>HUMAN RESOURCES (HR)<\/strong><\/div>\n<div class=\"anchor-h2\" style=\"text-align: left;\"><a href=\"https:\/\/intranet.westlothian.gov.uk\/hr-services\"><span class=\"fontSizeXxLarge\">HR Policies and Guidance<\/span><\/a><span class=\"fontSizeXxLarge\">\u00a0<\/span><\/div>\n<p style=\"text-align: left;\">Contact HR for\u00a0Access to MyHR \/ iTrent:\u00a0<a href=\"mailto:myhr@westlothian.gov.uk\">myhr@westlothian.gov.uk<\/a>\u00a0or<br \/><a href=\"mailto:hrsupport@westlothian.gov.uk\">hrsupport@westlothian.gov.uk<\/a>\u00a0<\/p>\n<div class=\"anchor-h2\">\n<p id=\"elearning-modules\"><strong><span class=\"fontSizeXxLarge\">eLEARNING Modules <br \/><\/span><\/strong><a style=\"font-size: 1.6rem;\" href=\"mailto:learn2develop@westlothian.gov.uk\"><span class=\"fontSizeXxLarge\">learn2develop@westlothian.gov.uk<\/span><\/a><span class=\"fontSizeXxLarge\" style=\"font-size: 1.6rem;\"> <br \/><\/span><span style=\"font-size: 1.6rem;\">Contact Learn 2 Develop for issues with:<\/span><\/p>\n<\/div>\n<ul class=\"customListStyle\">\n<li data-list-item-id=\"e7ea64a7374a7738eb572914f420369ed\">Mandatory training modules<\/li>\n<li data-list-item-id=\"e339995a7adeb4458b637baf8bbd2c391\">Learning records and certificates<\/li>\n<li data-list-item-id=\"e6753af01d88ab1f6fde73758d0c8a19a\">Access to training content<\/li>\n<\/ul>\n<div class=\"anchor-h2\">\n<p id=\"school-websites\"><strong>SCHOOL WEBSITES <br \/><\/strong><a style=\"font-size: 1.6rem;\" href=\"mailto:media@westlothian.gov.uk\"><span class=\"fontSizeXxLarge\">media@westlothian.gov.uk<\/span><\/a><span class=\"fontSizeXxLarge\" style=\"font-size: 1.6rem;\">\u00a0<\/span><\/p>\n<\/div>\n<ul class=\"customListStyle\">\n<li data-list-item-id=\"e3086c84a19b5945a778bc7a415c7f9d0\">School website updates<\/li>\n<li data-list-item-id=\"e47391420922eb6a421a38bdca83deab7\">Content changes and corrections<\/li>\n<li data-list-item-id=\"edec8726f7ba5a61319270efa298f9eb9\">Website access and permissions<\/li>\n<li data-list-item-id=\"e5b54b344fe6fd4cbd01ab516c479e6b6\">News articles and announcements<\/li>\n<li data-list-item-id=\"ed237220847c2c9dfaae8e44e208a9568\">Web pages and site structure<\/li>\n<li data-list-item-id=\"eae2ccf6cdb5f5cf279246826ca75948e\">Website publishing guidance<\/li>\n<li data-list-item-id=\"e205a23da1bdc01f6e68ba96515a8dce7\">Website faults or broken links<\/li>\n<\/ul><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Use Teams Communities for: Asking questions and receiving advice from colleagues Sharing good practice and classroom ideas Accessing self help guides, FAQs and resources Networking with colleagues across schools and services \u00a0 WL Digiken WL Supply Information WL PL Noticeboard WL School Admin Please use the links below to access the most appropriate support for &hellip;<\/p>\n","protected":false},"author":15029,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-builder.php","meta":{"footnotes":""},"class_list":["post-834","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/blogs.glowscotland.org.uk\/wl\/digitallearningteam\/wp-json\/wp\/v2\/pages\/834","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.glowscotland.org.uk\/wl\/digitallearningteam\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/blogs.glowscotland.org.uk\/wl\/digitallearningteam\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.glowscotland.org.uk\/wl\/digitallearningteam\/wp-json\/wp\/v2\/users\/15029"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.glowscotland.org.uk\/wl\/digitallearningteam\/wp-json\/wp\/v2\/comments?post=834"}],"version-history":[{"count":23,"href":"https:\/\/blogs.glowscotland.org.uk\/wl\/digitallearningteam\/wp-json\/wp\/v2\/pages\/834\/revisions"}],"predecessor-version":[{"id":1119,"href":"https:\/\/blogs.glowscotland.org.uk\/wl\/digitallearningteam\/wp-json\/wp\/v2\/pages\/834\/revisions\/1119"}],"wp:attachment":[{"href":"https:\/\/blogs.glowscotland.org.uk\/wl\/digitallearningteam\/wp-json\/wp\/v2\/media?parent=834"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}