Prestwick North Early Years Centre
Duty of Candour
All health and social care services in Scotland have a Duty of Candour. This is a legal requirement which means that when things go wrong and mistakes happen, the people affected understand what has happened, receive an apology, and that organisations learn how to improve for the future.
An important part of this duty is that we provide an annual report about the duty of candour in our services. This short report describes how Prestwick North Years Centre has operated the duty of candour during the time between 24th Aug 2023 and 30th June 2024 We hope you find this report useful.
- About Service
At Prestwick North Early Years Centre, we aspire to deliver a welcoming, adaptable, nurturing and child centred approach to meet the needs of all our children. We will do this by delivering rich learning experiences in exciting spaces indoors and outdoors. We will provide an environment where children can develop a love for learning by engaging in a variety of activities enabling them to develop skills for life.
- How many incidents happened to which the duty of candour applies?
In the last year, there have been 0 incidents to which the duty of candour has applied. These are where the types of incident have happened which are unintended or unexpected, do not relate directly to the natural course of someone’s illness or underlying condition.
| Type of unexpected or unintended incident | Times this has happened |
| Someone has died | 0 |
| Someone has permanently less bodily, sensory, motor, physiologic or intellectual functions | 0 |
| Someone’s treatment has increased because of harm | 0 |
| The structure of someone’s body changes because of harm | 0 |
| Someone’s life expectancy becomes shorter because of harm | 0 |
| Someone’s sensory, motor or intellectual functions is impaired for 28 days or more | 0 |
- Information about our policies and procedures
Where something has happened that triggers the duty of candour, our staff would report this to the service manager who has responsibility for ensuring that the duty of candour procedure is followed. The manager records the incident and reports as necessary to the Care Inspectorate. When an incident has happened, the manager and staff set up a learning review. This allows everyone involved to review what happened and identify changes for the future.
All new staff learn about the duty of candour at their induction. We know that serious mistakes can be distressing for staff as well as people who use care and their families. We have occupational welfare support in place for our staff if they have been affected by a duty of candour incident.
Where parents or children are affected by the duty of candour, we have arrangements in place to provide welfare support as necessary.
