{"id":192,"date":"2020-03-20T13:13:27","date_gmt":"2020-03-20T13:13:27","guid":{"rendered":"https:\/\/blogs.glowscotland.org.uk\/re\/renbusinesscontinuity\/?page_id=192"},"modified":"2021-03-22T12:29:37","modified_gmt":"2021-03-22T12:29:37","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/blogs.glowscotland.org.uk\/re\/digilearnren\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"
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A.<\/strong>\u00a0\u00a0 The standard process for requesting a Glow login should be followed.\u00a0 This would normally be instigated by the Glow Administrator at the school or local authority.\u00a0 If your administrator is unavailable please refer to local guidance for alternative support process during this period.\u00a0 Glow Contacts can be found here:\u00a0https:\/\/glowconnect.org.uk\/glow-contacts\/<\/a><\/p>\n

Q.\u00a0\u00a0 How do I set-up my establishment in Glow?<\/strong><\/p>\n

A.<\/strong>\u00a0\u00a0 If you are a local authority or an independent school and you would like access to Glow for staff and pupils please contact us at\u00a0enquiries@glow.gov.uk<\/a>.<\/p>\n

Q.\u00a0\u00a0 Who can manage Glow accounts in my school or establishment?<\/strong><\/p>\n

A.\u00a0<\/strong>\u00a0 Accounts are managed at a local level using a Glow Administrator login.\u00a0Establishments can have more than one Glow Administrator account assigned to allow for flexibility and additional support.\u00a0Guidance around administrator logins can be found here:\u00a0https:\/\/glowconnect.org.uk\/help-with-glow\/glow-launchpad\/administrative-tasks\/<\/a><\/p>\n

Q.\u00a0\u00a0 How can my pupils contact me directly within Teams in O365?<\/strong><\/p>\n

A.<\/strong>\u00a0\u00a0 Pupils can post a message in the conversations area provided within your Microsoft Team to message both you and the wider Team members. Private chat within Teams in Glow is not enabled.<\/p>\n

Q.\u00a0\u00a0 Can you update your full class list into a Microsoft Team?<\/strong><\/p>\n

A.<\/strong>\u00a0\u00a0 There is available guidance on routes to do this via Glow connect and the link to the relevant page is here:\u00a0https:\/\/glowconnect.org.uk\/teams-in-glow\/class-team-membership\/<\/a><\/p>\n

Q.\u00a0\u00a0 Can I pre-record videos and publish to my class?<\/strong><\/p>\n

\u00a0A.\u00a0\u00a0\u00a0<\/strong>Yes \u2013 you could use either Microsoft Teams or Google Classroom to upload video media and share directly with your classes.<\/p>\n

Q.\u00a0\u00a0 Where do I keep up to date with service availability within Glow?<\/strong><\/p>\n

A.\u00a0\u00a0<\/strong>\u00a0There are a number of routes to this information but the easiest way to find live updates is to visit the sites below:<\/p>\n

https:\/\/status.education.scot\/<\/a><\/p>\n

https:\/\/status.rmunify.com\/<\/a><\/p>\n

https:\/\/status.office365.com\/<\/a><\/p>\n

https:\/\/www.google.co.uk\/appsstatus#hl=en-GB&v=status<\/a><\/p>\n

Q.\u00a0\u00a0 Where can I find information on security and privacy during this time?<\/strong><\/p>\n

A.<\/strong>\u00a0\u00a0 Information is readily available on Glow connect here:\u00a0https:\/\/glowconnect.org.uk\/security-and-privacy\/<\/a><\/p>\n

Please remember to act online as you would in school \u2013 usernames, passwords and other information should not be posted publicly on social media.<\/p>\n

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A.\u00a0\u00a0 The standard process for requesting a Glow login should be followed.\u00a0 This would normally be instigated by the Glow Administrator at the school or local authority.\u00a0 If your administrator is unavailable please refer to local guidance for alternative support process during this period.\u00a0 Glow Contacts can be found here:\u00a0https:\/\/glowconnect.org.uk\/glow-contacts\/ Q.\u00a0\u00a0 How do I set-up … Continue reading Frequently Asked Questions<\/span> →<\/span><\/a><\/p>\n","protected":false},"author":3254,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-192","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/blogs.glowscotland.org.uk\/re\/digilearnren\/wp-json\/wp\/v2\/pages\/192","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.glowscotland.org.uk\/re\/digilearnren\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/blogs.glowscotland.org.uk\/re\/digilearnren\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.glowscotland.org.uk\/re\/digilearnren\/wp-json\/wp\/v2\/users\/3254"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.glowscotland.org.uk\/re\/digilearnren\/wp-json\/wp\/v2\/comments?post=192"}],"version-history":[{"count":1,"href":"https:\/\/blogs.glowscotland.org.uk\/re\/digilearnren\/wp-json\/wp\/v2\/pages\/192\/revisions"}],"predecessor-version":[{"id":379,"href":"https:\/\/blogs.glowscotland.org.uk\/re\/digilearnren\/wp-json\/wp\/v2\/pages\/192\/revisions\/379"}],"wp:attachment":[{"href":"https:\/\/blogs.glowscotland.org.uk\/re\/digilearnren\/wp-json\/wp\/v2\/media?parent=192"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}