{"id":10387,"date":"2024-02-26T13:36:13","date_gmt":"2024-02-26T13:36:13","guid":{"rendered":"https:\/\/blogs.glowscotland.org.uk\/nl\/stmichaelsweb\/?page_id=10387"},"modified":"2025-09-24T08:34:06","modified_gmt":"2025-09-24T08:34:06","slug":"complaints","status":"publish","type":"page","link":"https:\/\/blogs.glowscotland.org.uk\/nl\/stmichaelsweb\/complaints\/","title":{"rendered":"Complaints"},"content":{"rendered":"<div>\n<p>Our customer care service is there to help parents\/carers.\u00a0We aim to provide the highest quality education services to our children and young people.<\/p>\n<\/div>\n<div>\n<p>We understand that sometimes things can go wrong, so if you have a complaint, please contact the\u00a0headteacher of the school\u00a0in the first instance.\u00a0This will ensure that your complaint is dealt with at the school and is resolved as soon as possible.<\/p>\n<p class=\"x_elementToProof\">All complaints are dealt with using our complaints procedure which is applied consistently across all schools.<\/p>\n<p class=\"x_elementToProof\">Please follow the link below which will explain more about the NLC Unacceptable Actions Policy.<\/p>\n<\/div>\n<p><a href=\"https:\/\/www.northlanarkshire.gov.uk\/schools-and-learning\/maintaining-school-standards\/school-complaints\" target=\"_blank\" rel=\"noopener\">https:\/\/www.northlanarkshire.gov.uk\/schools-and-learning\/maintaining-school-standards\/school-complaints\u00a0<\/a><\/p>\n<p>&nbsp;<\/p>\n<p><strong>Information correct as of Sept 25<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Our customer care service is there to help parents\/carers.\u00a0We aim to provide the highest quality education services to our children and young people. We understand that sometimes things can go wrong, so if you have a complaint, please contact the\u00a0headteacher of the school\u00a0in the first instance.\u00a0This will ensure that your complaint is dealt with at &hellip; <a href=\"https:\/\/blogs.glowscotland.org.uk\/nl\/stmichaelsweb\/complaints\/\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">Complaints<\/span> <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":28168,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-10387","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/blogs.glowscotland.org.uk\/nl\/stmichaelsweb\/wp-json\/wp\/v2\/pages\/10387","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.glowscotland.org.uk\/nl\/stmichaelsweb\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/blogs.glowscotland.org.uk\/nl\/stmichaelsweb\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.glowscotland.org.uk\/nl\/stmichaelsweb\/wp-json\/wp\/v2\/users\/28168"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.glowscotland.org.uk\/nl\/stmichaelsweb\/wp-json\/wp\/v2\/comments?post=10387"}],"version-history":[{"count":3,"href":"https:\/\/blogs.glowscotland.org.uk\/nl\/stmichaelsweb\/wp-json\/wp\/v2\/pages\/10387\/revisions"}],"predecessor-version":[{"id":10885,"href":"https:\/\/blogs.glowscotland.org.uk\/nl\/stmichaelsweb\/wp-json\/wp\/v2\/pages\/10387\/revisions\/10885"}],"wp:attachment":[{"href":"https:\/\/blogs.glowscotland.org.uk\/nl\/stmichaelsweb\/wp-json\/wp\/v2\/media?parent=10387"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}