{"id":2632,"date":"2019-05-16T10:24:23","date_gmt":"2019-05-16T10:24:23","guid":{"rendered":"https:\/\/blogs.glowscotland.org.uk\/nl\/stambrosehsblog\/?page_id=2632"},"modified":"2022-02-04T10:57:01","modified_gmt":"2022-02-04T10:57:01","slug":"concerns-complaints","status":"publish","type":"page","link":"https:\/\/blogs.glowscotland.org.uk\/nl\/stambrosehsblog\/contact-us\/concerns-complaints\/","title":{"rendered":"Concerns\/Complaints"},"content":{"rendered":"

PROCEDURE FOR CONCERNS\/COMPLAINTS<\/u><\/strong><\/span><\/h2>\n

We appreciate that you may have concerns\u2019 or may feel the need to register a complaint and would advise, in the first instance, that you call the school (details given) to leave a brief description of your concerns with a member of our office staff.\u00a0 This information will then be passed to the relevant pupil support teacher, year head or member of senior management in the best position to resolve this matter for you.\u00a0 At a later date, we may request that you put this in writing.<\/p>\n

Every effort will be made to ensure, where possible, that your complaint is addressed within five school days.\u00a0 We would ask that you be aware that our teaching commitments would take priority, but every effort will be made to respond to you as stated.<\/p>\n

Please be assured that we would make every effort to resolve any issues fairly and to our mutual satisfaction.\u00a0 If however, you feel that you need to take matters further, we will be happy to provide you with the relevant information you would need to do this.<\/p>\n

Contact Details:<\/strong><\/span>
\nSt Ambrose High School<\/strong>
\n65 Townhead Road<\/strong>
\nCoatbridge<\/strong>
\nML5 2HT<\/strong>
\nTel: 01236 794899<\/strong>
\nFax: 01236 427839<\/strong>
\nEmail:\u00a0<\/strong>enquiries-at-st-ambrose@northlan.org.uk<\/p>\n

HOME \u2013 SCHOOL PARTNERSHIP<\/span><\/strong><\/h2>\n

At St Ambrose High School we are constantly \u2018aiming higher\u2019. We strive to offer an excellent level of service to our whole school community and value any comments, opinions \u2013 even any complaints you may have, which will help us achieve this. We also welcome your compliments and make every effort to share them with all members of our school community.<\/p>\n

\u2022 We strive to ensure that telephone contact with the office is dealt with promptly, efficiently and politely. Our standard is to answer telephone enquiries within six rings.
\n\u2022 Equally we make efforts to ensure that all written correspondence reaches you in good time and contains information which you feel is important to your son\/daughter\u2019s education.
\n\u2022 Parents and visitors are kindly requested to make an appointment when they would like to meet with a member of senior management or Pupil Support during the school day. On those occasions where visitors arrive without an appointment every effort will be made to ensure that someone from Senior Management is available with 45 minutes to obtain preliminary information regarding the visit and to arrange an appointment where appropriate.
\n\u2022 Using technology we are now able to reach you more easily. We would ask that you keep us informed of you mobile and e-mail details so that we can maintain regular contact.
\n\u2022 E-mail enquiries will be acknowledged upon receipt and actioned in the same way as written correspondence.<\/p>\n

Our school web site can be accessed at www.st-ambrose.n-lanark.sch.uk
\nOur school twitter account can be accessed at @stambrosehigh
\nThey both provide a wealth of up to date information about the school.<\/p>\n

Our Parent Council play an active part in supporting the education of our young people. Your participation in these forums would be greatly appreciated. Each group meets once a month. You are welcome to attend the meetings which take place. Please contact the school if you are interested in becoming involved. The minutes of the Parent Council can be accessed on the school website.<\/p>\n","protected":false},"excerpt":{"rendered":"

PROCEDURE FOR CONCERNS\/COMPLAINTS We appreciate that you may have concerns\u2019 or may feel the need to register a complaint and would advise, in the first instance, that you call the school (details given) to leave a brief description of your … Continue reading →<\/span><\/a><\/p>\n","protected":false},"author":40856,"featured_media":0,"parent":1026,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2632","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/blogs.glowscotland.org.uk\/nl\/stambrosehsblog\/wp-json\/wp\/v2\/pages\/2632","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.glowscotland.org.uk\/nl\/stambrosehsblog\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/blogs.glowscotland.org.uk\/nl\/stambrosehsblog\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.glowscotland.org.uk\/nl\/stambrosehsblog\/wp-json\/wp\/v2\/users\/40856"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.glowscotland.org.uk\/nl\/stambrosehsblog\/wp-json\/wp\/v2\/comments?post=2632"}],"version-history":[{"count":9,"href":"https:\/\/blogs.glowscotland.org.uk\/nl\/stambrosehsblog\/wp-json\/wp\/v2\/pages\/2632\/revisions"}],"predecessor-version":[{"id":3162,"href":"https:\/\/blogs.glowscotland.org.uk\/nl\/stambrosehsblog\/wp-json\/wp\/v2\/pages\/2632\/revisions\/3162"}],"up":[{"embeddable":true,"href":"https:\/\/blogs.glowscotland.org.uk\/nl\/stambrosehsblog\/wp-json\/wp\/v2\/pages\/1026"}],"wp:attachment":[{"href":"https:\/\/blogs.glowscotland.org.uk\/nl\/stambrosehsblog\/wp-json\/wp\/v2\/media?parent=2632"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}