Complaints, Comments and Compliments Procedures

As a staff team it is our intention to offer the highest level of service possible to you and your child during your time at our nursery, however we accept that there are times when things can go wrong. In order to improve our service we need to be informed of such occasions.

If you have a complaint about the service we provide, please discuss this with nursery staff in the first instance – Key worker, Lead Practitioner or Mrs Blyth, Principal Teacher and allow an opportunity for your complaint to be dealt with.  If you are still concerned please contact the Head Teacher, Mrs Nicol who will seek to resolve the issue as quickly as possible. If the difficulty cannot be resolved to your satisfaction then you may contact:

Education & Families
Head of Education
Civic Centre                                                                               
Windmillhill Street                                                                     
Motherwell                                                                                
ML1 1AB

You may also contact the Care Inspectorate, who as well as inspecting nurseries, will also deal with complaints.  The contact details are:

The Care Inspectorate

Princes Gate

Castle Street

HAMILTON

ML3 6BU

Tel:  01698 897800