{"id":242,"date":"2019-01-14T12:33:42","date_gmt":"2019-01-14T12:33:42","guid":{"rendered":"https:\/\/blogs.glowscotland.org.uk\/my\/ictmoray\/?p=242"},"modified":"2019-01-14T12:33:42","modified_gmt":"2019-01-14T12:33:42","slug":"ict-new-sunrise-helpdesk-system-for-ict-contacts-within-schools","status":"publish","type":"post","link":"https:\/\/blogs.glowscotland.org.uk\/my\/ictmoray\/2019\/01\/14\/ict-new-sunrise-helpdesk-system-for-ict-contacts-within-schools\/","title":{"rendered":"ICT New Sunrise Helpdesk System (For ICT Contacts within Schools)"},"content":{"rendered":"<p><span style=\"font-family: Calibri\">We are changing to the new Service Desk which will make it easier for to log calls and give you access to view their progress. Your school will be going live on the new desk from Monday 21<sup><span style=\"font-size: small\">st<\/span><\/sup> January. Please raise all new calls using the new system from then on. Over the weekend of the 19<sup><span style=\"font-size: small\">th<\/span><\/sup> January ICT will change the \u2018Log ICT Service desk call\u2019 link on your desktop to the new Service Desk. In the meantime please use the link below and create a favorite for temporarily access.<\/span><\/p>\n<p><a href=\"http:\/\/moraysrv121.moray.gov.uk:8080\/SunriseLive\/web\/SContacts\">http:\/\/moraysrv121.moray.gov.uk:8080\/SunriseLive\/web\/SContacts<\/a><\/p>\n<p><span style=\"font-family: Calibri\">The username for your school is your full admin email address (i.e. <\/span><a href=\"mailto:admin.aberlourp@moray-edunet.gov.uk\">admin.aberlourp@moray-edunet.gov.uk<\/a><span style=\"font-family: Calibri\">). All admin staff who log calls are to use the same account unlike the existing Service Desk where you log them in your own name. This will give you the ability to view the progress of calls that were logged by your colleagues where applicable. <\/span><\/p>\n<p><span style=\"font-family: Calibri\">You will receive an email to the admin account giving an initial password which will require changing the first time you log in.<\/span><\/p>\n<p><span style=\"font-family: Calibri\">Instructions on changing your password and using the Service Desk are in the attached user guide. \u00a0<a href=\"https:\/\/blogs.glowscotland.org.uk\/my\/public\/ictmoray\/uploads\/sites\/5142\/2019\/01\/Sunrise-Customer-How-To-Guide.pdf\">Sunrise Customer How To Guide<\/a><\/span><\/p>\n<p><span style=\"font-family: Calibri\">If you have any problems or questions please let me know.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>We are changing to the new Service Desk which will make it easier for to log calls and give you access to view their progress. Your school will be going live on the new desk from Monday 21st January. Please raise all new calls using the new system from then on. Over the weekend of &hellip; <a href=\"https:\/\/blogs.glowscotland.org.uk\/my\/ictmoray\/2019\/01\/14\/ict-new-sunrise-helpdesk-system-for-ict-contacts-within-schools\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;ICT New Sunrise Helpdesk System (For ICT Contacts within Schools)&#8221;<\/span><\/a><\/p>\n","protected":false},"author":237,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-242","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/blogs.glowscotland.org.uk\/my\/ictmoray\/wp-json\/wp\/v2\/posts\/242","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.glowscotland.org.uk\/my\/ictmoray\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.glowscotland.org.uk\/my\/ictmoray\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.glowscotland.org.uk\/my\/ictmoray\/wp-json\/wp\/v2\/users\/237"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.glowscotland.org.uk\/my\/ictmoray\/wp-json\/wp\/v2\/comments?post=242"}],"version-history":[{"count":1,"href":"https:\/\/blogs.glowscotland.org.uk\/my\/ictmoray\/wp-json\/wp\/v2\/posts\/242\/revisions"}],"predecessor-version":[{"id":244,"href":"https:\/\/blogs.glowscotland.org.uk\/my\/ictmoray\/wp-json\/wp\/v2\/posts\/242\/revisions\/244"}],"wp:attachment":[{"href":"https:\/\/blogs.glowscotland.org.uk\/my\/ictmoray\/wp-json\/wp\/v2\/media?parent=242"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.glowscotland.org.uk\/my\/ictmoray\/wp-json\/wp\/v2\/categories?post=242"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.glowscotland.org.uk\/my\/ictmoray\/wp-json\/wp\/v2\/tags?post=242"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}