{"id":210,"date":"2018-06-20T15:52:54","date_gmt":"2018-06-20T14:52:54","guid":{"rendered":"https:\/\/blogs.glowscotland.org.uk\/my\/ictmoray\/?p=210"},"modified":"2018-06-25T08:51:59","modified_gmt":"2018-06-25T07:51:59","slug":"the-equipment-in-school-never-works","status":"publish","type":"post","link":"https:\/\/blogs.glowscotland.org.uk\/my\/ictmoray\/2018\/06\/20\/the-equipment-in-school-never-works\/","title":{"rendered":"The equipment in school never works!"},"content":{"rendered":"<p>If you are having issues with your ICT equipment,\u00a0ICT are keen to hear about it so that they can\u00a0resolve the problems. To make sure this happens please make sure a call is logged with your schools ICT Contact. If there is no call logged on the ICT Service Desk then ICT are unlikely to know about the problem and it will therefore continue.<\/p>\n<p><strong>But I tell the engineer when he is in the school!<\/strong><\/p>\n<p>Unfortunately ICT deal with around 2500 calls per month, and to ensure they are all dealt with in line with the Service Level Agreements,\u00a0Engineers can only work on calls that have already been logged.\u00a0ICT are currently working on a new service desk which will make call logging easier as well as making it easier to see how your call is progressing<\/p>\n<p>The previous posts below may also answer some of your other questions with regards to the service you receive from ICT and how you can make sure you get the best service possible.<\/p>\n<p><strong>What if you have a call number and it is not being resolved?<\/strong><\/p>\n<blockquote class=\"wp-embedded-content\" data-secret=\"GzvXLA5QVI\"><p><a href=\"https:\/\/blogs.glowscotland.org.uk\/my\/ictmoray\/2017\/02\/01\/what-can-i-do-if-i-am-not-happy-about-my-ict-support\/\">What can I do if I am not happy about my ICT Support?<\/a><\/p><\/blockquote>\n<p><iframe loading=\"lazy\" class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; clip: rect(1px, 1px, 1px, 1px);\" src=\"https:\/\/blogs.glowscotland.org.uk\/my\/ictmoray\/2017\/02\/01\/what-can-i-do-if-i-am-not-happy-about-my-ict-support\/embed\/#?secret=GzvXLA5QVI\" data-secret=\"GzvXLA5QVI\" width=\"600\" height=\"338\" title=\"&#8220;What can I do if I am not happy about my ICT Support?&#8221; &#8212; ICT Moray\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe><\/p>\n<p><strong>But my call has taken ages!<\/strong><\/p>\n<blockquote class=\"wp-embedded-content\" data-secret=\"QfCfa2IHPQ\"><p><a href=\"https:\/\/blogs.glowscotland.org.uk\/my\/ictmoray\/2017\/02\/01\/when-will-my-call-be-done-2\/\">When will my call be done?<\/a><\/p><\/blockquote>\n<p><iframe loading=\"lazy\" class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; clip: rect(1px, 1px, 1px, 1px);\" src=\"https:\/\/blogs.glowscotland.org.uk\/my\/ictmoray\/2017\/02\/01\/when-will-my-call-be-done-2\/embed\/#?secret=QfCfa2IHPQ\" data-secret=\"QfCfa2IHPQ\" width=\"600\" height=\"338\" title=\"&#8220;When will my call be done?&#8221; &#8212; ICT Moray\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe><\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you are having issues with your ICT equipment,\u00a0ICT are keen to hear about it so that they can\u00a0resolve the problems. To make sure this happens please make sure a call is logged with your schools ICT Contact. If there is no call logged on the ICT Service Desk then ICT are unlikely to know &hellip; <a href=\"https:\/\/blogs.glowscotland.org.uk\/my\/ictmoray\/2018\/06\/20\/the-equipment-in-school-never-works\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;The equipment in school never works!&#8221;<\/span><\/a><\/p>\n","protected":false},"author":237,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-210","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/blogs.glowscotland.org.uk\/my\/ictmoray\/wp-json\/wp\/v2\/posts\/210","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.glowscotland.org.uk\/my\/ictmoray\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.glowscotland.org.uk\/my\/ictmoray\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.glowscotland.org.uk\/my\/ictmoray\/wp-json\/wp\/v2\/users\/237"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.glowscotland.org.uk\/my\/ictmoray\/wp-json\/wp\/v2\/comments?post=210"}],"version-history":[{"count":4,"href":"https:\/\/blogs.glowscotland.org.uk\/my\/ictmoray\/wp-json\/wp\/v2\/posts\/210\/revisions"}],"predecessor-version":[{"id":214,"href":"https:\/\/blogs.glowscotland.org.uk\/my\/ictmoray\/wp-json\/wp\/v2\/posts\/210\/revisions\/214"}],"wp:attachment":[{"href":"https:\/\/blogs.glowscotland.org.uk\/my\/ictmoray\/wp-json\/wp\/v2\/media?parent=210"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.glowscotland.org.uk\/my\/ictmoray\/wp-json\/wp\/v2\/categories?post=210"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.glowscotland.org.uk\/my\/ictmoray\/wp-json\/wp\/v2\/tags?post=210"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}