{"id":1297,"date":"2025-09-28T17:03:52","date_gmt":"2025-09-28T17:03:52","guid":{"rendered":"https:\/\/blogs.glowscotland.org.uk\/in\/wellparkchildrenscentre\/?page_id=1297"},"modified":"2026-08-25T13:14:59","modified_gmt":"2026-08-25T13:14:59","slug":"complaints","status":"publish","type":"page","link":"https:\/\/blogs.glowscotland.org.uk\/in\/wellparkchildrenscentre\/complaints\/","title":{"rendered":"Complaints"},"content":{"rendered":"<p data-olk-copy-source=\"MessageBody\">Positive and open relationships are important and key to us. We are always keen to ensure that parents are aware of how we would prefer to handle situations when things maybe haven\u2019t gone as any of us would have liked.<\/p>\n<p>Our initial hope is that we can resolve matters swiftly and informally. In the first instance, and where appropriate, we would ask that you contact the member of staff concerned. However, there may be occasions when the matter needs to be drawn to the attention of : Ann-Marie (Head of Centre) or Joan ( Depute Head of Centre). Please get in touch with them via the main office on 01475715730<\/p>\n<p>I would hope that we would be able to resolve any concerns or complaints at Nursery level, however if not, please refer to the council complaints process and contact Education Headquarters at: <a title=\"mailto:admin.educationhq@inverclyde.gov.uk\" href=\"mailto:admin.educationhq@inverclyde.gov.uk\" data-linkindex=\"0\"><u>admin.educationhq@inverclyde.gov.uk<\/u><\/a>\u00a0:<\/p>\n<p><a title=\"https:\/\/eu-west-1.protection.sophos.com?d=inverclyde.gov.uk&amp;u=aHR0cHM6Ly93d3cuaW52ZXJjbHlkZS5nb3YudWsvY291bmNpbC1hbmQtZ292ZXJubWVudC9jb21wbGFpbnQ=&amp;i=NjIyOWM5ZWE3YzA2ZDIxZDM1MWE0ZTc1&amp;t=TEJqMXluVUNSOEk4RTNFTHZ4VmdHRkRLWEpBOC9RV1hYU3ZqMGZnSENzZz0=&amp;h=3221057b4848480cb83f3870e8779cdc&amp;s=AVNPUEhUT0NFTkNSWVBUSVbGewoqD4oLNh4ktwVDvAF3EUPKCY9ASp6k-F_3hedMZA\" href=\"https:\/\/eu-west-1.protection.sophos.com\/?d=inverclyde.gov.uk&amp;u=aHR0cHM6Ly93d3cuaW52ZXJjbHlkZS5nb3YudWsvY291bmNpbC1hbmQtZ292ZXJubWVudC9jb21wbGFpbnQ=&amp;i=NjIyOWM5ZWE3YzA2ZDIxZDM1MWE0ZTc1&amp;t=TEJqMXluVUNSOEk4RTNFTHZ4VmdHRkRLWEpBOC9RV1hYU3ZqMGZnSENzZz0=&amp;h=3221057b4848480cb83f3870e8779cdc&amp;s=AVNPUEhUT0NFTkNSWVBUSVbGewoqD4oLNh4ktwVDvAF3EUPKCY9ASp6k-F_3hedMZA\" target=\"_blank\" rel=\"noopener noreferrer\" data-auth=\"NotApplicable\" data-linkindex=\"1\"><u>How to make a complaint &#8211; Inverclyde Council<\/u><\/a><\/p>\n<p><img decoding=\"async\" data-attachment-id=\"1298\" data-permalink=\"https:\/\/blogs.glowscotland.org.uk\/in\/wellparkchildrenscentre\/complaints\/complaint-infographic\/\" data-orig-file=\"https:\/\/blogs.glowscotland.org.uk\/in\/public\/wellparkchildrenscentre\/uploads\/sites\/6733\/2025\/09\/28170236\/complaint-infographic.jpg\" data-orig-size=\"1260,709\" data-comments-opened=\"0\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"complaint infographic\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/blogs.glowscotland.org.uk\/in\/public\/wellparkchildrenscentre\/uploads\/sites\/6733\/2025\/09\/28170236\/complaint-infographic-300x169.jpg\" data-large-file=\"https:\/\/blogs.glowscotland.org.uk\/in\/public\/wellparkchildrenscentre\/uploads\/sites\/6733\/2025\/09\/28170236\/complaint-infographic-1024x576.jpg\" class=\"alignnone size-large wp-image-1298\" src=\"https:\/\/blogs.glowscotland.org.uk\/in\/public\/wellparkchildrenscentre\/uploads\/sites\/6733\/2025\/09\/28170236\/complaint-infographic-1024x576.jpg\" alt=\"\" width=\"474\" height=\"267\" srcset=\"https:\/\/blogs.glowscotland.org.uk\/in\/public\/wellparkchildrenscentre\/uploads\/sites\/6733\/2025\/09\/28170236\/complaint-infographic-1024x576.jpg 1024w, https:\/\/blogs.glowscotland.org.uk\/in\/public\/wellparkchildrenscentre\/uploads\/sites\/6733\/2025\/09\/28170236\/complaint-infographic-300x169.jpg 300w, https:\/\/blogs.glowscotland.org.uk\/in\/public\/wellparkchildrenscentre\/uploads\/sites\/6733\/2025\/09\/28170236\/complaint-infographic-768x432.jpg 768w, https:\/\/blogs.glowscotland.org.uk\/in\/public\/wellparkchildrenscentre\/uploads\/sites\/6733\/2025\/09\/28170236\/complaint-infographic.jpg 1260w\" sizes=\"(max-width: 474px) 100vw, 474px\" \/><\/p>\n<p><a href=\"https:\/\/www.careinspectorate.com\/index.php\/complaints\">Care Inspectorate Complaints Website<\/a><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Positive and open relationships are important and key to us. We are always keen to ensure that parents are aware of how we would prefer to handle situations when things maybe haven\u2019t gone as any of us would have liked. Our initial hope is that we can resolve matters swiftly and informally. In the first &hellip; <a href=\"https:\/\/blogs.glowscotland.org.uk\/in\/wellparkchildrenscentre\/complaints\/\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">Complaints<\/span> <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":5246,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1297","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/blogs.glowscotland.org.uk\/in\/wellparkchildrenscentre\/wp-json\/wp\/v2\/pages\/1297","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.glowscotland.org.uk\/in\/wellparkchildrenscentre\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/blogs.glowscotland.org.uk\/in\/wellparkchildrenscentre\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.glowscotland.org.uk\/in\/wellparkchildrenscentre\/wp-json\/wp\/v2\/users\/5246"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.glowscotland.org.uk\/in\/wellparkchildrenscentre\/wp-json\/wp\/v2\/comments?post=1297"}],"version-history":[{"count":3,"href":"https:\/\/blogs.glowscotland.org.uk\/in\/wellparkchildrenscentre\/wp-json\/wp\/v2\/pages\/1297\/revisions"}],"predecessor-version":[{"id":1408,"href":"https:\/\/blogs.glowscotland.org.uk\/in\/wellparkchildrenscentre\/wp-json\/wp\/v2\/pages\/1297\/revisions\/1408"}],"wp:attachment":[{"href":"https:\/\/blogs.glowscotland.org.uk\/in\/wellparkchildrenscentre\/wp-json\/wp\/v2\/media?parent=1297"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}