{"id":357,"date":"2023-03-21T13:37:39","date_gmt":"2023-03-21T13:37:39","guid":{"rendered":"https:\/\/blogs.glowscotland.org.uk\/glowblogs\/n5businessmanagement\/?page_id=357"},"modified":"2023-03-21T13:46:59","modified_gmt":"2023-03-21T13:46:59","slug":"quality","status":"publish","type":"page","link":"https:\/\/blogs.glowscotland.org.uk\/glowblogs\/n5businessmanagement\/quality\/","title":{"rendered":"Quality"},"content":{"rendered":"

Importance of Quality\u00a0<\/b>\u00a0<\/span><\/h1>\n
    \n
  • Poor quality raw materials mean the finished product is not high quality.\u00a0 It may not be durable or reliable resulting in customer complaints.<\/span>\u00a0<\/span><\/li>\n<\/ul>\n
      \n
    • If production process is poor quality, finished products may be faulty or not saleable \u2013 meaning waste, increased costs, and reduced profits.<\/span><\/li>\n<\/ul>\n
        \n
      • If the after-sales service \u2013 handling queries about the product or dealing with complaints effectively \u2013 is poor and customers have a bad experience, they will not return and may give negative feedback to other potential customers.<\/span><\/li>\n<\/ul>\n
          \n
        • Organisations with a reputation for good customer service may be able to charge higher prices and customers will remain loyal.<\/span>\u00a0<\/span><\/li>\n<\/ul>\n
            \n
          • Worker morale will be higher knowing they are producing a good quality product, resulting in lower absenteeism, lower staff turnover and more productive workers.\u00a0\u00a0<\/span>\u00a0<\/span><\/li>\n<\/ul>\n

            Methods of Ensuring High Quality<\/span><\/h1>\n

            Quality Control<\/strong><\/span><\/h2>\n
              \n
            • Quality control involves checking the product at the end of the production process.<\/li>\n<\/ul>\n

              Advantages<\/span><\/h3>\n
                \n
              • Faulty goods are removed so do not reach the customers.<\/li>\n<\/ul>\n

                Disadvantages<\/span><\/h3>\n
                  \n
                • This method is wasteful as finished products cannot be sold and may not be recycled.<\/li>\n<\/ul>\n

                  Quality Assurance<\/span><\/h2>\n
                    \n
                  • Quality assurance is a preventative approach. The emphasis is on anticipating potential problems and dealing with them before poor quality occurs.<\/li>\n
                  • It is a \u2018right-first-time\u2019 approach in which all employees are expected to take responsibility for quality.<\/li>\n<\/ul>\n

                    Advantages<\/span><\/h3>\n
                      \n
                    • Products will be checked throughout the production process so mistakes are spotted earlier and can be reworked \u2013 thus reducing waste.<\/li>\n<\/ul>\n

                      Disadvantages<\/span><\/h3>\n
                        \n
                      • Organisations must devote time to devising and maintaining procedures.<\/li>\n
                      • Production rates may be slowed by frequent checking.<\/li>\n<\/ul>\n

                        High Quality Inputs<\/span><\/h2>\n
                          \n
                        • By using high quality raw materials at the input stage, the quality of the finished good should be high.<\/li>\n<\/ul>\n

                          Advantages<\/span><\/h3>\n
                            \n
                          • Skilled and well-trained staff follow procedures correctly, making fewer errors.<\/li>\n
                          • Well maintained equipment should reduce damage and mistakes, preventing waste.<\/li>\n<\/ul>\n

                            Disadvantages<\/span><\/h3>\n
                              \n
                            • High quality raw materials will cost more thus increasing the price of finished products and impacting on competitiveness.<\/li>\n<\/ul>\n

                              Quality Circles<\/span><\/h2>\n
                                \n
                              • A Quality Circle is a group of workers who volunteer to meet and discuss ways of improving the quality of the product and production processes.<\/li>\n<\/ul>\n

                                Advantages<\/span><\/h3>\n
                                  \n
                                • Members are employees who are directly involved in production or sales, and so can contribute high quality and relevant ideas to management.<\/li>\n
                                • QCs are motivational to staff who enjoy their involvement in the process, which improves the likelihood of a high-quality product being made.<\/li>\n<\/ul>\n

                                  Disadvantages<\/span><\/h3>\n
                                    \n
                                  • QCs take workers away from production and workers may resent if recommendations are not taken up.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"

                                    Importance of Quality\u00a0\u00a0 Poor quality raw materials mean the finished product is not high quality.\u00a0 It may not be durable or reliable resulting in customer complaints.\u00a0 If production process is poor quality, finished products may be faulty or not saleable \u2013 meaning waste, increased costs, and reduced profits. If the after-sales service \u2013 handling queries […]<\/p>\n","protected":false},"author":79984,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-357","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/blogs.glowscotland.org.uk\/glowblogs\/n5businessmanagement\/wp-json\/wp\/v2\/pages\/357","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.glowscotland.org.uk\/glowblogs\/n5businessmanagement\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/blogs.glowscotland.org.uk\/glowblogs\/n5businessmanagement\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.glowscotland.org.uk\/glowblogs\/n5businessmanagement\/wp-json\/wp\/v2\/users\/79984"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.glowscotland.org.uk\/glowblogs\/n5businessmanagement\/wp-json\/wp\/v2\/comments?post=357"}],"version-history":[{"count":3,"href":"https:\/\/blogs.glowscotland.org.uk\/glowblogs\/n5businessmanagement\/wp-json\/wp\/v2\/pages\/357\/revisions"}],"predecessor-version":[{"id":364,"href":"https:\/\/blogs.glowscotland.org.uk\/glowblogs\/n5businessmanagement\/wp-json\/wp\/v2\/pages\/357\/revisions\/364"}],"wp:attachment":[{"href":"https:\/\/blogs.glowscotland.org.uk\/glowblogs\/n5businessmanagement\/wp-json\/wp\/v2\/media?parent=357"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}