Category Archives: workarounds

e-Portfolio, new section problem: Fix

A few Glow Blogs users have highlighted an issue with ePortfolio blogs whereby it is not possible to add new sections to a profile. This is only impacting new ePortfolio blogs that have been created post October.

A fix has now been identified for this and will involve running a script to update the affected blogs. This script will start running from today and could take a few days to complete. However, as the blogs get updated the users should see the issue being resolved immediately.

NB there is also a problem seem by some users where the plugin is not activated when creating an e-Portfolio blog, the workaround is to manually activate the plugin in the Dashboard: Plugins and click activate under the e-Portfolio Plugin.

Error on Clicking Blog Tile on Launchpad

Some users are getter an error when clicking the tile or trying to logon to blogs:

Something has gone wrong. If this keeps happening, please contact support with the following, and how to re-create it:
Code: 22-1423750261

The Code varies.

This is a problem with the user account on the blogs instance. It can be fixed by the support team and you need to log a call with the username of the user affected, what they did to produce the error (Clicked on tile for example) and the code.

To report an issue you raise it through your Local Authority with the RM help desk.

Broken Links

There is an issue with newly created blogs. The links created for categories, tags and formats is sometimes broken.
This leads to the links for categories in the side bar or on posts leading to a Not found Page.

The developers are looking for a fix.

This issue was fixed Blogs Update Phase 2.2 – WordPress 4.1.2 | Glow Blog Help

There is a workaround:
In the dashboard of an affected blog go to Settings->Permalinks.

Click the Save Settings button.

Password Protected Post Problem

This was Fixed in Blogs Phase 2.1 Release Tuesday 24th February

Since the upgrade to WordPress 4 we have a problem with password protected post.

Viewing a password protected post redirects the user to RM Unify authentication if not logged in and to a SAML2 error code if already logged in.
This behaviour exists regardless of Blog privacy level.  This means that password protected posts cannot be accessed.

The Developers are looking at fixing this issue as soon as possible.

There is no real workaround for this at the moment, other than not using password protected posts.  There are serveral option that will partially workaround the problem:

A workaround for people who don’t mind the material being publicly available is to remove the password protection:

  1. Go to each post which is password protected
  2. Edit the post and…
  3. Add a tag to them “password protected” (so they can be found again afterwards)
  4. In the “Publish” box on the edit page for that post, click the “Edit” link next to “Visibility”
  5. Click the blue “Update” button

A workaround for people who don’t want the material to be publicly available, and can make their entire blog Glow Only (i.e. visible to logged in Glow Users only) is to:

  1. Go to Settings > Reading
  2. Scroll down to “Blog Visibility” and set this to “Glow Only”
  3. Click “Save Changes”
  4. Go to each post which is password protected
  5. Edit the post and…
  6. Add a tag to them “password protected” (so they can be found again afterwards)
  7. In the “Publish” box on the edit page for that post, click the “Edit” link next to “Visibility”
  8. Click the blue “Update” button

To reinstate the password protection when the fix is deployed:

  1. Go to the WP Admin Dashboard
  2. Click “Posts” > “Tags”
  3. To the right of the “password protected” tag, click on the number in the “Count” column… this will show all posts with this tag
  4. Edit each post and add the password protection back again

Internet Explorer Needs Compatibility Mode

Fixed in Upgrade to WordPress 4 January 2015

A long time issue with glow blogs has been the need to turn on compatibility mode in newer versions of Internet Explorer.

This problem will go away when we move to WordPress version 4 (Hopefully before the end of 2014).

There are various problems with using a new version of IE with blogs without compatibility mode, the worst probably being that  publishing a post, fails to save & publish the content of the post.

Workaround: If you have to use IE make sure compatibility mode is turned on. Or use a different browser.

No ‘My Blogs’ link

This issue was fixed in release phase 1.1

A brand new blog user on their first login is not able to see the ‘My Blogs’ link from the landing page, although a fellow glow user has given them access to a blog using the ‘add user screen’. They can only see ‘Create a blog’ link and hence will be compelled to ‘Create a blog’ to get through to their dashboard or to even log out for that matter.

A fix for this will be put in place in a subsiquent release.


Use a link to the blog, on first time access. This means if you create a blog and add users, direct the mstraight to the blog via url the first time.

Regulus Comment Problem

This issue was fixed in release phase 1.1

If you use the Regulus theme there is a problem with comments from people who are not logged on to glow. An incompatibility with the captcha shown to stop spam bots on public blogs affects the theme.

A fix is in progress.


Change the theme if you need comments on a public blog.

Suffusion Theme

The Suffusion Theme has been retired July 2015. If your blog already used the them it will continue to do so. The Theme will not be available in the Theme Picker. At a later date we will completely remove the theme. Plenty of warning will be given.


Older Issues


This issue was fixed in release phase 1.1

It appears that blogs using the Suffusion theme which have featured posts turned on on the front page show no content. The developers have fixed the problem and the fix will be deployed soon.


You can avoid the problem by turning off featured posts.

In the Dashboard:

  1. Click on Suffusion
  2. Click on Blog Features
  3. Click on Featured Content
  4. Disable Featured Content

This will turn of Feature content, so you will not be able to see the Featured Content Slider on your home page.

One a fix has been applied you will be able to turn Featured Content back on.

If you have used the magazine template for pages it may have featured content turned on too, you can turn it off in the dashboard:

Suffusion-> Templates->Magazine: