South Ayrshire Council ESOL Service
Continuing our case studies on the amazing response of CLD during COVID-19 lockdown, we now want to highlight work from South Ayrshire’s ESOL service.
South Ayrshire Council English for Speakers of other Languages (ESOL) staff within the CLD service, identified several challenges as lockdown was introduced. Firstly, many staff were temporarily redeployed to co-ordinate free-school meal provision, and work alongside staff from other council services to deliver almost 2,800 meals a day. Secondly there was a clear need to maintain contact with the more vulnerable learners including those with mental health issues; and, provide continuity of support for learners working towards accreditation. Thirdly there have been technical challenges presented by staff remote working; upgrading IT infrastructure; and, securing online access for learners in rural areas.
ESOL tutors adapted to provide support for learners via video lessons and online tutorials, and also continue to provide English classes for learners who returned to their country of origin prior to lockdown. ESOL learners were involved in the planning of the learning sessions – including selecting times of delivery and identifying a digital platform they were comfortable using, thus reducing digital and financial barriers.
Tutors routinely translate and provide learners with the latest Government guidelines on shielding, social isolation and keeping safe, as well as all Police Scotland notices, and information issued by schools. Staff maintain a reflective log to capture activities, as well as issues that may be noted under duty of care, such as supporting a learner subjected to domestic abuse and signposting to Women’s Aid.
Local authority officers shared insight to some of the impacts to date. ESOL learners have positively benefited from continuing support provided by their tutors – receiving advice and guidance on aspects of their life affected by the lockdown. For example, signposting new families arriving in Scotland to register for free school meal provision.
Moving to a digital platform enabled the ESOL tutors to work with smaller groups based on the level of learning. This has resulted in increased confidence, with learners creating their own peer support groups out with the sessions. Subsequent peer support networks within the ESOL community have continued to develop. For example, with the support of the ESOL staff, learners now have a support network to source halal food from Glasgow.
Virtual participation is also helping to reduce barriers for parents/carers of school aged children. The ESOL team provides activities for children while their parent/carer takes part in a virtual ESOL session. There is also anecdotal evidence that parents/carers and their children are supporting each another with their learning. Learners have reported that the virtual ESOL support has been vital in keeping up to date with schools and nurseries.
More broadly, staff report positive impacts from working in multi-disciplinary teams delivering bespoke services during lockdown – with strengthened relationships and improved understanding of substantive roles. In addition, there have been positive benefits in staff undertaking professional learning and research while working at home.
South Ayrshire council ESOL service identified a number of areas for consideration looking forward: Issues arising from gaps in learning, social isolation and poor mental health will require sufficiently well-resourced CLD services to aid recovery. The Ayrshire ESOL partnership comprised of South, East and North Ayrshire Council ESOL services and Ayrshire College, has established a model to maximise learner engagement and progression – there may be merit in further examining how to apply this model to other learning pathways – with CLD provision as an entry point.
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