{"id":17755,"date":"2023-02-27T16:26:59","date_gmt":"2023-02-27T16:26:59","guid":{"rendered":"https:\/\/blogs.glowscotland.org.uk\/glowblogs\/digilearn\/?p=17755"},"modified":"2023-05-04T12:06:02","modified_gmt":"2023-05-04T11:06:02","slug":"communicate-unwanted-contact","status":"publish","type":"post","link":"https:\/\/blogs.glowscotland.org.uk\/glowblogs\/digilearn\/2023\/02\/27\/communicate-unwanted-contact\/","title":{"rendered":"Communicate: unwanted contact"},"content":{"rendered":"<section id=\"builder-section-text_11\" class=\"builder-section-first builder-section builder-section-text builder-section-next-panels builder-text-columns-2 layout-8\" style=\"background-size: cover; background-repeat: no-repeat;background-position: center center;\">\n<div class=\"builder-section-content\">\n<div class=\"builder-text-row\">\n<div class=\"builder-text-column builder-text-column-1\" id=\"builder-section-text_11-column-1\">\n<div class=\"builder-text-content\">\n<p><span style=\"font-size: 1.8rem;\">Unwelcome friend\/follow requests or messages (20%) and unwanted sexual messages (8%) account for 28% of the potential risks encountered by UK internet users aged 13+ (<a href=\"https:\/\/www.ofcom.org.uk\/__data\/assets\/pdf_file\/0023\/238361\/online-nation-2022-report.pdf\">Ofcom, 2022<\/a>). Understanding how the platform works can help children and young people reduce the likelihood of this potential risk by managing who can and cannot contact them.<\/span><\/p>\n<p>\u00a0<\/p>\n<p><a id=\"ttfmake-1666278184\" class=\"ttfmake-button\" style=\"background-color: #171717; color: #ffffff; font-size: 20px; font-weight: bold; padding: 4px 10px; border-radius: 100px;\" href=\"https:\/\/blogs.glowscotland.org.uk\/glowblogs\/digilearn\/2023\/02\/16\/cyber-toolkit-communicate\/\" data-hover-background-color=\"#171717\" data-hover-color=\"#ffffff\">back to Communicate<\/a><\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"builder-text-column builder-text-column-2\" id=\"builder-section-text_11-column-2\">\n<div class=\"builder-text-content\">\n<p><img loading=\"lazy\" decoding=\"async\" data-attachment-id=\"17739\" data-permalink=\"https:\/\/blogs.glowscotland.org.uk\/glowblogs\/digilearn\/2023\/02\/16\/cyber-toolkit-create\/web-assets-23-003-2\/\" data-orig-file=\"https:\/\/blogs.glowscotland.org.uk\/glowblogs\/public\/digilearn\/uploads\/sites\/6913\/2023\/02\/27125845\/Web-assets-23.003-2.jpeg\" data-orig-size=\"1260,709\" data-comments-opened=\"0\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"cyber toolkit communicate\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/blogs.glowscotland.org.uk\/glowblogs\/public\/digilearn\/uploads\/sites\/6913\/2023\/02\/27125845\/Web-assets-23.003-2-300x169.jpeg\" data-large-file=\"https:\/\/blogs.glowscotland.org.uk\/glowblogs\/public\/digilearn\/uploads\/sites\/6913\/2023\/02\/27125845\/Web-assets-23.003-2-1024x576.jpeg\" class=\"alignright size-medium wp-image-17739\" src=\"https:\/\/blogs.glowscotland.org.uk\/glowblogs\/public\/digilearn\/uploads\/sites\/6913\/2023\/02\/27125845\/Web-assets-23.003-2-300x169.jpeg\" alt=\"cyber toolkit communicate\" width=\"300\" height=\"169\" srcset=\"https:\/\/blogs.glowscotland.org.uk\/glowblogs\/public\/digilearn\/uploads\/sites\/6913\/2023\/02\/27125845\/Web-assets-23.003-2-300x169.jpeg 300w, https:\/\/blogs.glowscotland.org.uk\/glowblogs\/public\/digilearn\/uploads\/sites\/6913\/2023\/02\/27125845\/Web-assets-23.003-2-1024x576.jpeg 1024w, https:\/\/blogs.glowscotland.org.uk\/glowblogs\/public\/digilearn\/uploads\/sites\/6913\/2023\/02\/27125845\/Web-assets-23.003-2-768x432.jpeg 768w, https:\/\/blogs.glowscotland.org.uk\/glowblogs\/public\/digilearn\/uploads\/sites\/6913\/2023\/02\/27125845\/Web-assets-23.003-2.jpeg 1260w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n<section id=\"builder-section-panels_138\" class=\"builder-section-prev-text builder-section builder-section-panels builder-section-next-panels accordion-mode\" style=\"background-size: cover; background-repeat: no-repeat;background-position: center center;\">\n<h3 class=\"builder-banner-section-title\">\n\t\tInternet safety risks and considerations\t<\/h3>\n<div class=\"builder-section-content\">\n<div class=\"ttfmp-accordion-container\" data-height-style=\"\"  data-start-collapsed=\"true\">\n<div id=\"ttfmp-panels-item-title-panels-item_146\" class=\"ttfmp-panels-item-title\">\n\tAccess<\/div>\n<div id=\"ttfmp-panels-item-content-panels-item_146\" class=\"ttfmp-panels-item-content\">\n<p>In order to <b>communicate with others <\/b>online, learners usually need access to:<\/p>\n<ul>\n<li>an <strong>internet-enabled device<\/strong><\/li>\n<li><b>apps\u00a0<\/b>to communicate &#8211; this may include the device&#8217;s own messaging, calls or video calls (FaceTime) apps, as well as the most common additional messaging apps <a href=\"https:\/\/hwb.gov.wales\/keeping-safe-online\/in-the-know\/whatsapp\/\">WhatsApp<\/a> and <a href=\"https:\/\/hwb.gov.wales\/keeping-safe-online\/in-the-know\/snapchat\/\">Snapchat<\/a><\/li>\n<li><strong>someone else<\/strong> to communicate with<\/li>\n<\/ul>\n<p>When supporting learners with this area, it is important to consider <strong>who controls their access<\/strong> to these opportunities and resources:<\/p>\n<ul>\n<li>Is there a risk of this occurring in school?<\/li>\n<li>How is that enabled?<\/li>\n<li>Are there steps that could be taken to reduce the risk of this?<\/li>\n<\/ul>\n<p>If it is an out-of-school risk:<\/p>\n<ul>\n<li>How can the school support with this?<\/li>\n<li>Is support required for families or learners?<\/li>\n<li>Who can support with this: Community Learning and Development or Police Scotland?<\/li>\n<\/ul>\n<\/div>\n<div id=\"ttfmp-panels-item-title-panels-item_186\" class=\"ttfmp-panels-item-title\">\n\tPotential risks<\/div>\n<div id=\"ttfmp-panels-item-content-panels-item_186\" class=\"ttfmp-panels-item-content\">\n<p>Being more cyber resilient reduces the risk of internet safety issues arising. We all want the internet to be a more welcoming space for children and young people and that is why we promote this positive message of safe, smart and kind.<\/p>\n<p>Topics to explore with learners might include are:<\/p>\n<ul>\n<li>the people they communicate with &#8211; groups or individually<\/li>\n<li>the platforms they communicate on &#8211; impact of device or context<\/li>\n<li>types of content they might <strong>share<\/strong> &#8211; risk of inappropriate content<\/li>\n<li>the risks of <strong>sharing created content<\/strong><\/li>\n<li>the <strong>law<\/strong> about online communications &#8211; <a href=\"https:\/\/www.legislation.gov.uk\/ukpga\/2003\/21\/section\/127\/2011-06-15\">Communications Act 2003<\/a><\/li>\n<li>the potential risks, and associated harms, the same for everyone &#8211; why are they different, and why does this matter?<\/li>\n<\/ul>\n<\/div><\/div>\n<\/p><\/div>\n<\/section>\n<section id=\"builder-section-panels_198\" class=\"builder-section-prev-panels builder-section builder-section-panels builder-section-last accordion-mode\" style=\"background-size: cover; background-repeat: no-repeat;background-position: center center;\">\n<h3 class=\"builder-banner-section-title\">\n\t\tCyber resilience guidance\t<\/h3>\n<div class=\"builder-section-content\">\n<div class=\"ttfmp-accordion-container\" data-height-style=\"\"  data-start-collapsed=\"true\">\n<div id=\"ttfmp-panels-item-title-panels-item_199\" class=\"ttfmp-panels-item-title\">\n\tDevices<\/div>\n<div id=\"ttfmp-panels-item-content-panels-item_199\" class=\"ttfmp-panels-item-content\">\n<p>The first potential vulnerability when communicating online is the device not being securely setup.<\/p>\n<p>Check with learners that they have taken these steps to reduce the risk of someone accessing and communicating with their device without permission:<\/p>\n<ul>\n<li>a <em>screenlock <\/em>that requires a passcode or biometric (face or fingerprint) to log in to stop <strong>unauthorised access (hacking)<\/strong><\/li>\n<li>apple devices have a<em>\u00a0content filter<\/em>, called\u00a0<a href=\"https:\/\/support.apple.com\/en-gb\/HT212850\">communication safety in Messages,<\/a>\u00a0in their \u2018screen time\u2019 settings that blocks\u00a0<strong>potentially nude content<\/strong>\u00a0from children\u2019s phones<\/li>\n<\/ul>\n<\/div>\n<div id=\"ttfmp-panels-item-title-panels-item_200\" class=\"ttfmp-panels-item-title\">\n\tAccounts<\/div>\n<div id=\"ttfmp-panels-item-content-panels-item_200\" class=\"ttfmp-panels-item-content\">\n<p>Another potential vulnerability when communicating online is that accounts on the device or online platform not being secure enough and allowing others to use their device or contact them.<\/p>\n<p>Check with learners that they have taken these steps on their <b>apps<\/b> to reduce the risk unwanted contact:<\/p>\n<ul>\n<li>they use device or platform security features, inlcuding password, biometrics or 2FA to ensure only they can access it<\/li>\n<li>they know how to use the settings and security features to set the platform up to <strong>only share information they are willing to share<\/strong> &#8211; this can reduce their &#8216;visibility&#8217; and potentially reduce the chances of unwanted contact<\/li>\n<li>they can use the settings and security settings to control <strong>who is able to contact them, see\/reply to their posts or direct message them on the platform<\/strong><\/li>\n<\/ul>\n<p><strong>\u00a0<\/strong><\/p>\n<p>Whatsapp\u00a0<br \/><a href=\"https:\/\/faq.whatsapp.com\/1313491802751163\/?helpref=hc_fnav\">Safety and security features<\/a><\/p>\n<p><a href=\"https:\/\/faq.whatsapp.com\/1313491802751163\/?helpref=hc_fnav\">How to block and report contacts<\/a><\/p>\n<p><a href=\"https:\/\/faq.whatsapp.com\/1131457590844955\/?helpref=hc_fnav\">How to change group privacy settings<\/a><\/p>\n<p><a href=\"https:\/\/faq.whatsapp.com\/3307102709559968\/?helpref=hc_fnav\">How to change your privacy settings<\/a><\/p>\n<p>Snapchat<\/p>\n<p><a href=\"https:\/\/values.snap.com\/en-GB\/safety\/safety-reporting\">How To Report A Snap<\/a><\/p>\n<p><a href=\"https:\/\/assets.ctfassets.net\/gqgsr8avay9x\/3U6HsaXGBPxHfIGZrOfOva\/4edf39168cb7db173ccf23c1692c2ab4\/qg-snapchat-2021.pdf\">Snapchat Reporting Quick Guide<\/a><\/p>\n<p><a href=\"https:\/\/story.snapchat.com\/p\/9e8a90a8-897f-474b-8d65-e29797b3aa40\/2389439128301568?lang=en-GB\">Reporting on Snapchat &#8211; Safety Snapshot video<\/a><\/p>\n<p><a href=\"https:\/\/help.snapchat.com\/hc\/en-gb\/articles\/7012343074580?lang=en-GB\">How do I change my privacy settings on Snapchat?<\/a><\/p>\n<p><a href=\"https:\/\/help.snapchat.com\/hc\/en-gb\/articles\/7012410297364?lang=en-GB\">How to Remove a Friend<\/a><\/p>\n<p>FaceTime<\/p>\n<p><a href=\"https:\/\/support.apple.com\/en-gb\/guide\/iphone\/iphcd8d3c813\/ios\">Block unwanted callers in FaceTime on iPhone<\/a><\/p>\n<\/div>\n<div id=\"ttfmp-panels-item-title-panels-item_261\" class=\"ttfmp-panels-item-title\">\n\tReport and support<\/div>\n<div id=\"ttfmp-panels-item-content-panels-item_261\" class=\"ttfmp-panels-item-content\">\n<p>When using devices or online platforms to create communicate, learners should understand that online platforms and services, including apps, carry <strong>greater risk of being shared without permission<\/strong> as the messages and content on these is almost always <strong>stored on their server,<\/strong> which is the company&#8217;s computer, and not the child or young person&#8217;s device.\u00a0<\/p>\n<p>Should created content ever be shared with, or without, permission then learners should have the knowledge, skills and support to report and recover from the potential risks associated with this:<\/p>\n<p><a href=\"https:\/\/www.ceop.police.uk\/Safety-Centre\/Should-I-make-a-report-to-CEOP-YP\/Should-I-make-a-report-to-CEOP-concerned-adult\/\"><b>ANY communication that contains content that depicts child sexual abuse MUST be reported to the police or CEOP<\/b><\/a><\/p>\n<p>Whatsapp\u00a0<br \/><a href=\"https:\/\/faq.whatsapp.com\/1313491802751163\/?helpref=hc_fnav\">How to block and report contacts<\/a><\/p>\n<p>Snapchat<\/p>\n<p><a href=\"https:\/\/values.snap.com\/en-GB\/safety\/safety-reporting\">How To Report A Snap<\/a><br \/><a href=\"https:\/\/assets.ctfassets.net\/gqgsr8avay9x\/3U6HsaXGBPxHfIGZrOfOva\/4edf39168cb7db173ccf23c1692c2ab4\/qg-snapchat-2021.pdf\">Snapchat Reporting Quick Guide<\/a><\/p>\n<p><a href=\"https:\/\/story.snapchat.com\/p\/9e8a90a8-897f-474b-8d65-e29797b3aa40\/2389439128301568?lang=en-GB\">Reporting on Snapchat &#8211; Safety Snapshot video<\/a><\/p>\n<p>FaceTime<\/p>\n<p><a href=\"https:\/\/support.apple.com\/en-gb\/guide\/iphone\/iphcd8d3c813\/ios\">Block unwanted callers in FaceTime on iPhone<\/a><\/p>\n<p>Adults can report concerns about unwanted contact to <a href=\"https:\/\/www.nspcc.org.uk\/keeping-children-safe\/reporting-abuse\/nspcc-helpline\/\">NSPCC<\/a><\/p>\n<p>Children and young people can report concerns about unwanted contact to <a href=\"https:\/\/www.childline.org.uk\/get-support\/\">Childline<\/a><\/p>\n<\/div><\/div>\n<\/p><\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Unwelcome friend\/follow requests or messages (20%) and unwanted sexual messages (8%) account for 28% of the potential risks encountered by UK internet users aged 13+ (Ofcom, 2022). Understanding how the platform works can help children and young people reduce the likelihood of this potential risk by managing who can and cannot contact them. \u00a0 back &hellip;<\/p>\n","protected":false},"author":61927,"featured_media":17760,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[2026],"tags":[],"class_list":["post-17755","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cris"],"jetpack_featured_media_url":"https:\/\/blogs.glowscotland.org.uk\/glowblogs\/public\/digilearn\/uploads\/sites\/6913\/2023\/02\/27163256\/Banner-Images.002-1.jpeg","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/blogs.glowscotland.org.uk\/glowblogs\/digilearn\/wp-json\/wp\/v2\/posts\/17755","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.glowscotland.org.uk\/glowblogs\/digilearn\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.glowscotland.org.uk\/glowblogs\/digilearn\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.glowscotland.org.uk\/glowblogs\/digilearn\/wp-json\/wp\/v2\/users\/61927"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.glowscotland.org.uk\/glowblogs\/digilearn\/wp-json\/wp\/v2\/comments?post=17755"}],"version-history":[{"count":16,"href":"https:\/\/blogs.glowscotland.org.uk\/glowblogs\/digilearn\/wp-json\/wp\/v2\/posts\/17755\/revisions"}],"predecessor-version":[{"id":18300,"href":"https:\/\/blogs.glowscotland.org.uk\/glowblogs\/digilearn\/wp-json\/wp\/v2\/posts\/17755\/revisions\/18300"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blogs.glowscotland.org.uk\/glowblogs\/digilearn\/wp-json\/wp\/v2\/media\/17760"}],"wp:attachment":[{"href":"https:\/\/blogs.glowscotland.org.uk\/glowblogs\/digilearn\/wp-json\/wp\/v2\/media?parent=17755"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.glowscotland.org.uk\/glowblogs\/digilearn\/wp-json\/wp\/v2\/categories?post=17755"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.glowscotland.org.uk\/glowblogs\/digilearn\/wp-json\/wp\/v2\/tags?post=17755"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}