Within chapter five of the ‘Finding out about others: the skill of questioning’ book by Hargie (2011) it explores the importance of questions, as they are incorporated within a lot of interpersonal encounters.  There are many different sections within this chapter, such as ‘Purposes of questions’, ‘Probing questions’ and ‘Types of questions.’ Under the section ‘Purposes of questions’ it gives a range of different examples in which questions are used, for example – teachers when teaching their class and sales workers trying to pitch to members of the public.  The ‘Probing questions’ section discusses how questions can be used to prompt people to reply to what others have asked them.  The ‘Types of questions’ section goes into a large amount of detail about recall and process questions, affective questions, leading questions and open and closed questions.  Research mentioned during this section is (Dickson et al, 1997), in which they concluded during counselling that open questions are more effective.  They backed up this evidence with three bullet points which state their opinion such as, open questions produce accurate responses.  However, personally I don’t completely agree with this statement as I feel as though every question type is effective in different ways.  To back up my feelings about this, I think more research should be done to strengthen their argument that open questions are more effective, as I do not think it is fair to just include one source of research from the same kind of environment.

There are also some arguments within this chapter, especially under the ‘Multiple questions’ section, as it starts off by mentioning that multiple questions can be useful in certain circumstances, however it then talks about how they are “wasteful.”  The word wasteful is then indicating that multiple questions are useful at no point in time – this completely contradicting what was said to start with.  I personally found the first paragraph of the chapter beneficial as it made me grasp the concept of just how important questions are, as one teacher portrayed this through a learning experience.  During a lesson she made a rule that nobody was allowed to ask a question, however she quickly realised communication was vague after that, and the children ended up asking questions unintentionally.

References:

‘Finding out about others: the skill of questioning’, in Hargie, O. (2011) Skilled Interpersonal Communication: Research, Theory and Practice. 5th ed. London: Routledge.