Every Glasgow primary and secondary teacher and their pupils will have access to their iPad which includes a provision of a core suite of best-in-class education apps. This will transform learning in the classroom and help raise attainment and achievement across the city.

Miss Clancy is our PT Digital at John Paul Academy and will support all pupils and staff with their iPad enquiries.

iPad FAQ

My internet has stopped working how can I fix it?

• • • Complete a hard reset by holding the home button and on button until the apple appears on the screen.
    • Once turned back on and connected to WiFi go onto safari and wait for the “proxy” message to appear.
    • On the “proxy” message press “settings” and enter your computer log in and password.

I forgot my glow username/password.

• • • • Ask any teacher to find your glow username (email address) – make sure you take a note of your username and keep it safe.
      • Ask any teacher to change your glow password – make sure you take a note of your new password and keep it safe.

I forgot my computer (proxy) login.

• • • • • Ask any teacher to change your password if you know your username.
        • S1-S6– If you have forgotten your username it is your SCN (Scottish Candidate Number) and any teacher can find this out for you.

I don’t know how to update my iPad

• • • Go into “settings”
    • Go to “general” on the left hand menu
    • Go to “software update” on the right hand menu
    • If your iPad requires an update the box “update now” will appear for you to click