Miss Clancy is our PT Digital at John Paul Academy and will support all pupils and staff with their iPad enquiries.

iPad FAQ

My internet has stopped working how can I fix it?

• • • Complete a hard reset by holding the home button and on button until the apple appears on the screen.
    • Once turned back on and connected to WiFi go onto safari and wait for the “proxy” message to appear.
    • On the “proxy” message press “settings” and enter your computer log in and password.

I forgot my glow username/password.

• • • • Ask any teacher to find your glow username (email address) – make sure you take a note of your username and keep it safe.
      • Ask any teacher to change your glow password – make sure you take a note of your new password and keep it safe.

I forgot my computer (proxy) login.

• • • • • Ask any teacher to change your password if you know your username.
        • S1-S6– If you have forgotten your username it is your SCN (Scottish Candidate Number) and any teacher can find this out for you.

I don’t know how to update my iPad

• • • Go into “settings”
    • Go to “general” on the left hand menu
    • Go to “software update” on the right hand menu
    • If your iPad requires an update the box “update now” will appear for you to click