{"id":977,"date":"2026-04-14T09:39:02","date_gmt":"2026-04-14T08:39:02","guid":{"rendered":"https:\/\/blogs.glowscotland.org.uk\/fi\/transforminglearning\/?page_id=977"},"modified":"2026-04-16T16:54:17","modified_gmt":"2026-04-16T15:54:17","slug":"troubleshooting","status":"publish","type":"page","link":"https:\/\/blogs.glowscotland.org.uk\/fi\/transforminglearning\/staff\/troubleshooting\/","title":{"rendered":"Troubleshooting"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">For general troubleshooting, first follow these steps:<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Check the iOS is up to date.<\/li>\n\n\n\n<li>Close all apps.<\/li>\n\n\n\n<li>Restart the device.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Problem with your device:<\/h2>\n\n\n\n<p>If your device isn&#8217;t working as expected, log via First Contact &#8211; search Transforming Learning iPads &#8211; for further guidance and action.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h2 class=\"wp-block-heading\">Problem with accounts:<\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"_df_book df-lite\" id=\"df_969\"  _slug=\"what-account-do-i-need\" data-title=\"what-account-do-i-need\" wpoptions=\"true\" thumbtype=\"\" ><\/div><script class=\"df-shortcode-script\" nowprocket type=\"application\/javascript\">window.option_df_969 = {\"outline\":[],\"autoEnableOutline\":\"false\",\"autoEnableThumbnail\":\"false\",\"overwritePDFOutline\":\"false\",\"direction\":\"1\",\"pageSize\":\"0\",\"soundEnable\":\"false\",\"source\":\"https:\\\/\\\/blogs.glowscotland.org.uk\\\/fi\\\/public\\\/transforminglearning\\\/uploads\\\/sites\\\/14497\\\/2026\\\/04\\\/13170927\\\/Transforming-Learning-Apps-what-needs-an-account.pdf\",\"wpOptions\":\"true\"}; if(window.DFLIP && window.DFLIP.parseBooks){window.DFLIP.parseBooks();}<\/script>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Check which account is being used to log in and follow the guidance in the poster.<\/p>\n\n\n\n<p>If still experiencing issues, log on First Contact &#8211; search Transforming Learning iPads.<\/p>\n<\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h2 class=\"wp-block-heading\">Problem with an app:<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Close the app using the App Switcher (swipe up from the bottom of the screen and pause in the middle).<\/li>\n\n\n\n<li>Remove the app via JAMF and reinstall.<\/li>\n\n\n\n<li>If the problem persists, log on First Contact &#8211; search Transforming Learning iPads.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h2 class=\"wp-block-heading\">Guide to casting:<\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>If your school has the appropriate SMART screen as detailed in the poster then you will be able to wireless share your iPad screen to your SMART screen.<\/p>\n\n\n\n<p>If you are experiencing issues, log on First Contact &#8211; search Transforming Learning iPads.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"_df_book df-lite\" id=\"df_1002\"  _slug=\"guide-to-casting\" data-title=\"guide-to-casting\" wpoptions=\"true\" thumbtype=\"\" ><\/div><script class=\"df-shortcode-script\" nowprocket type=\"application\/javascript\">window.option_df_1002 = {\"outline\":[],\"autoEnableOutline\":\"false\",\"autoEnableThumbnail\":\"false\",\"overwritePDFOutline\":\"false\",\"direction\":\"1\",\"pageSize\":\"0\",\"soundEnable\":\"false\",\"source\":\"https:\\\/\\\/blogs.glowscotland.org.uk\\\/fi\\\/public\\\/transforminglearning\\\/uploads\\\/sites\\\/14497\\\/2026\\\/04\\\/16165114\\\/Transforming-Learning-What-Can-Cast.pdf\",\"wpOptions\":\"true\"}; if(window.DFLIP && window.DFLIP.parseBooks){window.DFLIP.parseBooks();}<\/script>\n<\/div>\n<\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>For general troubleshooting, first follow these steps: Problem with your device: If your device isn&#8217;t working as expected, log via First Contact &#8211; search Transforming Learning iPads &#8211; for further guidance and action. Problem with accounts: Check which account is being used to log in and follow the guidance in the poster. If still experiencing &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/blogs.glowscotland.org.uk\/fi\/transforminglearning\/staff\/troubleshooting\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Troubleshooting&#8221;<\/span><\/a><\/p>\n","protected":false},"author":3257,"featured_media":0,"parent":505,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-977","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/blogs.glowscotland.org.uk\/fi\/transforminglearning\/wp-json\/wp\/v2\/pages\/977","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.glowscotland.org.uk\/fi\/transforminglearning\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/blogs.glowscotland.org.uk\/fi\/transforminglearning\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.glowscotland.org.uk\/fi\/transforminglearning\/wp-json\/wp\/v2\/users\/3257"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.glowscotland.org.uk\/fi\/transforminglearning\/wp-json\/wp\/v2\/comments?post=977"}],"version-history":[{"count":3,"href":"https:\/\/blogs.glowscotland.org.uk\/fi\/transforminglearning\/wp-json\/wp\/v2\/pages\/977\/revisions"}],"predecessor-version":[{"id":1007,"href":"https:\/\/blogs.glowscotland.org.uk\/fi\/transforminglearning\/wp-json\/wp\/v2\/pages\/977\/revisions\/1007"}],"up":[{"embeddable":true,"href":"https:\/\/blogs.glowscotland.org.uk\/fi\/transforminglearning\/wp-json\/wp\/v2\/pages\/505"}],"wp:attachment":[{"href":"https:\/\/blogs.glowscotland.org.uk\/fi\/transforminglearning\/wp-json\/wp\/v2\/media?parent=977"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}