For general troubleshooting, first follow these steps:
- Check the iOS is up to date.
- Close all apps.
- Restart the device.
Problem with your device:
If your device isn’t working as expected, log via First Contact – search Transforming Learning iPads – for further guidance and action.
Problem with accounts:
Check which account is being used to log in and follow the guidance in the poster.
If still experiencing issues, log on First Contact – search Transforming Learning iPads.
Problem with an app:
- Close the app using the App Switcher (swipe up from the bottom of the screen and pause in the middle).
- Remove the app via JAMF and reinstall.
- If the problem persists, log on First Contact – search Transforming Learning iPads.
Guide to casting:
If your school has the appropriate SMART screen as detailed in the poster then you will be able to wireless share your iPad screen to your SMART screen.
If you are experiencing issues, log on First Contact – search Transforming Learning iPads.
