{"id":474,"date":"2026-02-03T12:24:54","date_gmt":"2026-02-03T12:24:54","guid":{"rendered":"https:\/\/blogs.glowscotland.org.uk\/fi\/springfieldprimaryschool\/?page_id=474"},"modified":"2026-02-03T12:25:04","modified_gmt":"2026-02-03T12:25:04","slug":"compliments-and-complaints","status":"publish","type":"page","link":"https:\/\/blogs.glowscotland.org.uk\/fi\/springfieldprimaryschool\/compliments-and-complaints\/","title":{"rendered":"Compliments and Complaints"},"content":{"rendered":"<header class=\"entry-header\">\n<h1 class=\"entry-title\"><span style=\"font-size: 16px;font-weight: 400\">It is lovely to hear when you feel we have made a difference or have done something well as a school.\u00a0 Likewise, if you ever have any concerns or worries about any aspect of your child\u2019s life or learning at Springfield \u2013 please do not hesitate to contact the school and we will work with you to resolve any difficulties.<\/span><\/h1>\n<\/header>\n<div class=\"entry-content\">\n<p>Whilst we always try our utmost to provide the best education possible, we recognise that we do not get things right all of the time.\u00a0 What is important for us is to learn from those occasions.\u00a0 If you ever have a concern or a complaint that you wish to raise, please email us at springfieldps.headteacher@fife.gov.uk or spring.enquiries@fife.gov.uk and we will get back to you.\u00a0 Please be reassured that you will be listened to and that we will follow up any concerns you have.<\/p>\n<p>We follow Fife Council\u2019s Complaints policy which can be found by clicking the link below.\u00a0 Any complaints raised with the Council directly, will be sent to the Headteacher to answer in the first instance.<\/p>\n<p><a href=\"https:\/\/blogs.glowscotland.org.uk\/fi\/public\/ladybankps\/uploads\/sites\/12717\/2022\/02\/22134225\/Comments-and-Complaints-Leaflet.pdf\">Comments-and-Complaints-Leaflet<\/a><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>It is lovely to hear when you feel we have made a difference or have done something well as a school.\u00a0 Likewise, if you ever have any concerns or worries about any aspect of your child\u2019s life or learning at Springfield \u2013 please do not hesitate to contact the school and we will work with &hellip; <a href=\"https:\/\/blogs.glowscotland.org.uk\/fi\/springfieldprimaryschool\/compliments-and-complaints\/\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">Compliments and Complaints<\/span> <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":25652,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-474","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/blogs.glowscotland.org.uk\/fi\/springfieldprimaryschool\/wp-json\/wp\/v2\/pages\/474","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.glowscotland.org.uk\/fi\/springfieldprimaryschool\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/blogs.glowscotland.org.uk\/fi\/springfieldprimaryschool\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.glowscotland.org.uk\/fi\/springfieldprimaryschool\/wp-json\/wp\/v2\/users\/25652"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.glowscotland.org.uk\/fi\/springfieldprimaryschool\/wp-json\/wp\/v2\/comments?post=474"}],"version-history":[{"count":2,"href":"https:\/\/blogs.glowscotland.org.uk\/fi\/springfieldprimaryschool\/wp-json\/wp\/v2\/pages\/474\/revisions"}],"predecessor-version":[{"id":476,"href":"https:\/\/blogs.glowscotland.org.uk\/fi\/springfieldprimaryschool\/wp-json\/wp\/v2\/pages\/474\/revisions\/476"}],"wp:attachment":[{"href":"https:\/\/blogs.glowscotland.org.uk\/fi\/springfieldprimaryschool\/wp-json\/wp\/v2\/media?parent=474"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}