It is always advisable to book an interpreter if you need to communicate something important to the family.
Building Bridges with EAL Families: Why First Impressions Matter
When families take the time to come into the nursery, make a fuss about it—show genuine delight that they’re there. That warmth can be the difference between a one-off visit and a lasting relationship. For some families, especially those with English as an Additional Language (EAL), stepping into a nursery setting can feel overwhelming. Cultural differences, past experiences, or even a deep-rooted respect for authority might make them hesitant to ask questions. In some cases, parental involvement simply wasn’t encouraged in their home country, leaving them unsure of what’s expected.
Your Body Speaks Louder Than Words
With non-English-speaking parents, your facial expressions and body language will communicate far more than your words. A smile, open posture, and attentive gestures can bridge gaps where language cannot.
Ditch the Jargon
Schools are full of acronyms—CfE, PLP, E-Lips, InSet—that can sound like a foreign language even to fluent English speakers. Instead of assuming understanding, take a moment to explain what these terms mean. Clear, simple language goes a long way in making families feel included.
Make Communication Visual
Keep a blank sheet of paper handy during meetings. Invite parents to jot down keywords, dates, or names. When everything is verbal, it’s easy for details to get lost. A quick sketch or note can make the conversation more accessible.
Slow Down the Soundtrack
To someone learning English, rapid speech can feel like a wall of noise. Help them out by slowing down and exaggerating the pauses between words. It’s a small adjustment that makes a big difference.
Clear Communication: The Cornerstone of Parent Engagement
Successful parent engagement begins with effective communication. For families who are new to English, clarity isn’t just helpful—it’s essential. Every interaction, from enrolment to everyday updates, should be designed with accessibility in mind.
Start Strong at Enrolment
Consider inviting EAL families for an in-setting enrolment supported by interpreters. This personal approach helps parents feel welcomed and ensures they understand key information from the start.
Translate and Support
Written communication matters, especially when it involves sensitive content. Translate important documents and use interpreters during meetings to reinforce understanding. Make sure EAL families receive the nursery’s calendar of events and other vital information in their native language—not just English—so they truly “get the message.”
Native Language is a Strength
Some believe that using a family’s native language is a barrier to learning English. In fact, research shows the opposite: strong native-language skills support academic success for EAL students. Embracing bilingual communication benefits everyone.
Simplify and Streamline
Review paperwork and parent communications with fresh eyes. What can be condensed or eliminated? Avoid acronyms, jargon, and unfamiliar terms—especially those related to mental health, like trauma. When parents understand the school’s information, they can better support their children.
Consistency is Key
Keep the layout and visuals of your communications consistent. A predictable format helps parents navigate information more easily and reduces confusion. Use clear headings, bullet points, and simple graphics that reinforce the message without overwhelming the reader.
Language That Travels Well
Choose words that are easy to translate. Short sentences, plain language, and avoiding idioms make your communication more accessible across languages. This isn’t just about translation—it’s about respect and inclusion.
