{"id":8581,"date":"2023-04-27T14:11:03","date_gmt":"2023-04-27T13:11:03","guid":{"rendered":"https:\/\/blogs.glowscotland.org.uk\/fa\/digilearnfalk\/?p=8581"},"modified":"2026-02-11T13:44:40","modified_gmt":"2026-02-11T13:44:40","slug":"who-do-i-contact","status":"publish","type":"post","link":"https:\/\/blogs.glowscotland.org.uk\/fa\/digilearnfalk\/2023\/04\/27\/who-do-i-contact\/","title":{"rendered":"Who Do I Contact?"},"content":{"rendered":"<section id=\"builder-section-text_1451\" class=\"builder-section-first builder-section builder-section-text builder-section-next-text builder-text-columns-1\" style=\"background-size: cover; background-repeat: no-repeat;background-position: center center;\">\n<div class=\"builder-section-content\">\n<div class=\"builder-text-row\">\n<div class=\"builder-text-column builder-text-column-1\" id=\"builder-section-text_1451-column-1\">\n<div class=\"builder-text-content\">\n<p>Not sure who to get in touch with when faced with a digital issue or challenge? This handy guide will help!<\/p>\n<p><!--more--><\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n<section id=\"builder-section-text_27\" class=\"builder-section-prev-text builder-section builder-section-text builder-section-last builder-text-columns-3 layout-4-8\" style=\"background-size: cover; background-repeat: no-repeat;background-position: center center;\">\n<div class=\"builder-section-content\">\n<div class=\"builder-text-row\">\n<div class=\"builder-text-column builder-text-column-1\" id=\"builder-section-text_27-column-1\">\n<div class=\"builder-text-content\">\n<h3 style=\"text-align: center;\">Technical<\/h3>\n<h3 style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" data-attachment-id=\"8590\" data-permalink=\"https:\/\/blogs.glowscotland.org.uk\/fa\/digilearnfalk\/2023\/04\/27\/who-do-i-contact\/attachment\/12\/\" data-orig-file=\"https:\/\/blogs.glowscotland.org.uk\/fa\/public\/digilearnfalk\/uploads\/sites\/3070\/2022\/04\/22163914\/12.png\" data-orig-size=\"200,200\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"12\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/blogs.glowscotland.org.uk\/fa\/public\/digilearnfalk\/uploads\/sites\/3070\/2022\/04\/22163914\/12.png\" data-large-file=\"https:\/\/blogs.glowscotland.org.uk\/fa\/public\/digilearnfalk\/uploads\/sites\/3070\/2022\/04\/22163914\/12.png\" class=\"aligncenter size-full wp-image-8590\" src=\"https:\/\/blogs.glowscotland.org.uk\/fa\/public\/digilearnfalk\/uploads\/sites\/3070\/2022\/04\/22163914\/12.png\" alt=\"\" width=\"200\" height=\"200\" srcset=\"https:\/\/blogs.glowscotland.org.uk\/fa\/public\/digilearnfalk\/uploads\/sites\/3070\/2022\/04\/22163914\/12.png 200w, https:\/\/blogs.glowscotland.org.uk\/fa\/public\/digilearnfalk\/uploads\/sites\/3070\/2022\/04\/22163914\/12-150x150.png 150w\" sizes=\"auto, (max-width: 200px) 100vw, 200px\" \/><\/h3>\n<p>I have a technical problem on my laptop, desktop, school iPad (non-Connected Falkirk) or other ICT equipment. This could be:<\/p>\n<ul>\n<li>Connectivity<\/li>\n<li>Access\/Passwords<\/li>\n<li>Software or service issue i.e. Corporate Teams, Glow, Teams, Z-Scaler, email, etc.<\/li>\n<li>Printers<\/li>\n<\/ul>\n<h3>\u00a0<\/h3>\n<h3 style=\"text-align: left;\">You should contact:<\/h3>\n<p>Falkirk ICT Helpdesk <span class=\"JsGRdQ\">by calling on 01324 501550 or logging a call on the Self-Service Portal at <a href=\"https:\/\/falkirk-amc.ivanticloud.com\/\">https:\/\/falkirk-amc.ivanticloud.com\/<\/a> using your usual network username (beginning &#8216;st&#8217;) and network password.<\/span><\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"builder-text-column builder-text-column-2\" id=\"builder-section-text_27-column-2\">\n<div class=\"builder-text-content\">\n<h3 style=\"text-align: center;\">Connected Falkirk<\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" data-attachment-id=\"8591\" data-permalink=\"https:\/\/blogs.glowscotland.org.uk\/fa\/digilearnfalk\/2023\/04\/27\/who-do-i-contact\/attachment\/13\/\" data-orig-file=\"https:\/\/blogs.glowscotland.org.uk\/fa\/public\/digilearnfalk\/uploads\/sites\/3070\/2022\/04\/22163915\/13.png\" data-orig-size=\"200,200\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"13\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/blogs.glowscotland.org.uk\/fa\/public\/digilearnfalk\/uploads\/sites\/3070\/2022\/04\/22163915\/13.png\" data-large-file=\"https:\/\/blogs.glowscotland.org.uk\/fa\/public\/digilearnfalk\/uploads\/sites\/3070\/2022\/04\/22163915\/13.png\" class=\"aligncenter size-full wp-image-8591\" src=\"https:\/\/blogs.glowscotland.org.uk\/fa\/public\/digilearnfalk\/uploads\/sites\/3070\/2022\/04\/22163915\/13.png\" alt=\"\" width=\"200\" height=\"200\" srcset=\"https:\/\/blogs.glowscotland.org.uk\/fa\/public\/digilearnfalk\/uploads\/sites\/3070\/2022\/04\/22163915\/13.png 200w, https:\/\/blogs.glowscotland.org.uk\/fa\/public\/digilearnfalk\/uploads\/sites\/3070\/2022\/04\/22163915\/13-150x150.png 150w\" sizes=\"auto, (max-width: 200px) 100vw, 200px\" \/><\/p>\n<p>I have a problem on my Connected Falkirk iPad or with pupil Connected Falkirk devices. This could be:<\/p>\n<ul>\n<li>Access\/Passcodes<\/li>\n<li>New Connected Falkirk device setup<\/li>\n<li>Moving establishments<\/li>\n<li>Managed Apple ID (including services linked to this i.e. Apple Classroom, collaboration features)<\/li>\n<li>Apple TV<\/li>\n<\/ul>\n<h3>\u00a0<\/h3>\n<h3 style=\"text-align: left;\">Primary and ELCC colleagues should contact:<\/h3>\n<p>connectedfalkirk@falkirk.gov.uk<\/p>\n<h3 style=\"text-align: left;\">Secondary colleagues should contact:<\/h3>\n<p>Your school ICT technician.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"builder-text-column builder-text-column-3\" id=\"builder-section-text_27-column-3\">\n<div class=\"builder-text-content\">\n<h3 style=\"text-align: center;\">Curricular<\/h3>\n<h3 style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" data-attachment-id=\"8592\" data-permalink=\"https:\/\/blogs.glowscotland.org.uk\/fa\/digilearnfalk\/2023\/04\/27\/who-do-i-contact\/attachment\/14\/\" data-orig-file=\"https:\/\/blogs.glowscotland.org.uk\/fa\/public\/digilearnfalk\/uploads\/sites\/3070\/2022\/04\/22163916\/14.png\" data-orig-size=\"200,200\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"14\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/blogs.glowscotland.org.uk\/fa\/public\/digilearnfalk\/uploads\/sites\/3070\/2022\/04\/22163916\/14.png\" data-large-file=\"https:\/\/blogs.glowscotland.org.uk\/fa\/public\/digilearnfalk\/uploads\/sites\/3070\/2022\/04\/22163916\/14.png\" class=\"aligncenter size-full wp-image-8592\" src=\"https:\/\/blogs.glowscotland.org.uk\/fa\/public\/digilearnfalk\/uploads\/sites\/3070\/2022\/04\/22163916\/14.png\" alt=\"\" width=\"200\" height=\"200\" srcset=\"https:\/\/blogs.glowscotland.org.uk\/fa\/public\/digilearnfalk\/uploads\/sites\/3070\/2022\/04\/22163916\/14.png 200w, https:\/\/blogs.glowscotland.org.uk\/fa\/public\/digilearnfalk\/uploads\/sites\/3070\/2022\/04\/22163916\/14-150x150.png 150w\" sizes=\"auto, (max-width: 200px) 100vw, 200px\" \/><\/h3>\n<p>I want support in using digital to enhance learning and teaching in my classroom\/school. This could be:<\/p>\n<ul>\n<li>CLPL related requests<\/li>\n<li>Assistance with planning or implementation of a specific task\/idea\/activity\/new technology<\/li>\n<li>Finding out more information about a tool and its applications<\/li>\n<li>Connecting with other practitioners doing similar projects to mine<\/li>\n<li>Building vision and working on school\/classroom culture<br \/>\n<h3 style=\"text-align: left;\">\u00a0<\/h3>\n<\/li>\n<\/ul>\n<h3 style=\"text-align: left;\">You should contact:<\/h3>\n<p>Kerry Abercrombie, Falkirk Council&#8217;s Curriculum Development Officer &#8211; Digital Learning, by email kerry.abercrombie@education.falkirk.sch.uk<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Not sure who to get in touch with when faced with a digital issue or challenge? This handy guide will help!<\/p>\n","protected":false},"author":8391,"featured_media":8582,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[615],"tags":[],"class_list":["post-8581","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-support"],"jetpack_featured_media_url":"https:\/\/blogs.glowscotland.org.uk\/fa\/public\/digilearnfalk\/uploads\/sites\/3070\/2022\/04\/22160912\/DIGILEARNFALK-Post-Banners.png","jetpack_sharing_enabled":false,"_links":{"self":[{"href":"https:\/\/blogs.glowscotland.org.uk\/fa\/digilearnfalk\/wp-json\/wp\/v2\/posts\/8581","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.glowscotland.org.uk\/fa\/digilearnfalk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.glowscotland.org.uk\/fa\/digilearnfalk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.glowscotland.org.uk\/fa\/digilearnfalk\/wp-json\/wp\/v2\/users\/8391"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.glowscotland.org.uk\/fa\/digilearnfalk\/wp-json\/wp\/v2\/comments?post=8581"}],"version-history":[{"count":16,"href":"https:\/\/blogs.glowscotland.org.uk\/fa\/digilearnfalk\/wp-json\/wp\/v2\/posts\/8581\/revisions"}],"predecessor-version":[{"id":10338,"href":"https:\/\/blogs.glowscotland.org.uk\/fa\/digilearnfalk\/wp-json\/wp\/v2\/posts\/8581\/revisions\/10338"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blogs.glowscotland.org.uk\/fa\/digilearnfalk\/wp-json\/wp\/v2\/media\/8582"}],"wp:attachment":[{"href":"https:\/\/blogs.glowscotland.org.uk\/fa\/digilearnfalk\/wp-json\/wp\/v2\/media?parent=8581"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.glowscotland.org.uk\/fa\/digilearnfalk\/wp-json\/wp\/v2\/categories?post=8581"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.glowscotland.org.uk\/fa\/digilearnfalk\/wp-json\/wp\/v2\/tags?post=8581"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}