{"id":10,"date":"2020-05-22T12:12:32","date_gmt":"2020-05-22T12:12:32","guid":{"rendered":"https:\/\/blogs.glowscotland.org.uk\/fa\/connectedfalkirk\/?page_id=10"},"modified":"2026-01-15T13:02:39","modified_gmt":"2026-01-15T13:02:39","slug":"support","status":"publish","type":"page","link":"https:\/\/blogs.glowscotland.org.uk\/fa\/connectedfalkirk\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<section id=\"builder-section-text_55\" class=\"builder-section-first builder-section builder-section-text builder-section-next-text builder-text-columns-1\" style=\"background-size: cover; background-repeat: no-repeat;background-position: center center;\">\n<div class=\"builder-section-content\">\n<div class=\"builder-text-row\">\n<div class=\"builder-text-column builder-text-column-1\" id=\"builder-section-text_55-column-1\">\n<div class=\"builder-text-content\">\n<div class=\"_df_book df-lite\" id=\"df_2216\"  _slug=\"2216\" data-title=\"\" wpoptions=\"true\" thumbtype=\"\" ><\/div><script class=\"df-shortcode-script\" nowprocket type=\"application\/javascript\">window.option_df_2216 = {\"outline\":[],\"backgroundColor\":\"#ffffff\",\"autoEnableOutline\":\"false\",\"autoEnableThumbnail\":\"false\",\"overwritePDFOutline\":\"false\",\"direction\":\"1\",\"pageSize\":\"1\",\"pageMode\":\"0\",\"source\":\"https:\\\/\\\/blogs.glowscotland.org.uk\\\/fa\\\/public\\\/connectedfalkirk\\\/uploads\\\/sites\\\/2984\\\/2022\\\/09\\\/08104012\\\/CF-QUICK-GUIDE.pdf\",\"wpOptions\":\"true\"}; if(window.DFLIP && window.DFLIP.parseBooks){window.DFLIP.parseBooks();}<\/script>\n<p>We have created this quick guide to cover all of the main details of the Connected Falkirk project.\u00a0<span style=\"color: #ffffff;\">.<\/span>You can view an online copy of the interactive guide <a href=\"https:\/\/www.canva.com\/design\/DAE7QLSA5Ww\/Feus_y0hHYFX4MaIwFsgsQ\/view?utm_content=DAE7QLSA5Ww&amp;utm_campaign=designshare&amp;utm_medium=link&amp;utm_source=publishsharelink\">here on Canva<\/a>. Alternatively you can download a copy from above by clicking on the ellipsis icon (&#8230;) and clicking &#8216;Download PDF File&#8217;.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n<section id=\"builder-section-text_27\" class=\"builder-section-prev-text builder-section builder-section-text builder-section-next-text builder-text-columns-3 layout-4-8\" style=\"background-size: cover; background-repeat: no-repeat;background-position: center center;\">\n<div class=\"builder-section-content\">\n<div class=\"builder-text-row\">\n<div class=\"builder-text-column builder-text-column-1\" id=\"builder-section-text_27-column-1\">\n<div class=\"builder-text-content\">\n<h3 style=\"text-align: center;\"><strong>Passwords<\/strong><a href=\"https:\/\/blogs.glowscotland.org.uk\/fa\/connectedfalkirk\/passwords\/\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-2682 aligncenter\" src=\"https:\/\/blogs.glowscotland.org.uk\/fa\/public\/connectedfalkirk\/uploads\/sites\/2984\/2024\/12\/04155335\/3.png\" alt=\"\" width=\"150\" height=\"150\" \/><\/a><\/h3>\n<p style=\"text-align: center;\"><span style=\"font-size: 17px;\">Forgotten your passcode or password? Find how to reset here.<\/span><\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"builder-text-column builder-text-column-2\" id=\"builder-section-text_27-column-2\">\n<div class=\"builder-text-content\">\n<h3 style=\"text-align: center;\">Recovery<a href=\"https:\/\/blogs.glowscotland.org.uk\/fa\/connectedfalkirk\/223-2\/\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-2681 aligncenter\" src=\"https:\/\/blogs.glowscotland.org.uk\/fa\/public\/connectedfalkirk\/uploads\/sites\/2984\/2024\/12\/04155334\/2.png\" alt=\"\" width=\"150\" height=\"150\" \/><\/a><\/h3>\n<p style=\"text-align: center;\">Accidentally wiped your device? Find the recovery information here.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"builder-text-column builder-text-column-3\" id=\"builder-section-text_27-column-3\">\n<div class=\"builder-text-content\">\n<h3 style=\"text-align: center;\">Checklist Troubleshooting<a href=\"https:\/\/blogs.glowscotland.org.uk\/fa\/connectedfalkirk\/checklist-troubleshooting\/\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-2680 aligncenter\" src=\"https:\/\/blogs.glowscotland.org.uk\/fa\/public\/connectedfalkirk\/uploads\/sites\/2984\/2024\/12\/04155333\/1.png\" alt=\"\" width=\"150\" height=\"150\" \/><\/a><\/h3>\n<p style=\"text-align: center;\">Something wrong and you&#8217;re not sure what? This handy and quick checklist will eliminate the most common device issues.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"builder-text-row\">\n<div class=\"builder-text-column builder-text-column-4\" id=\"builder-section-text_27-column-1\">\n<div class=\"builder-text-content\">\n<h3 style=\"text-align: center;\">Apps<a href=\"https:\/\/blogs.glowscotland.org.uk\/fa\/connectedfalkirk\/apps\/\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-2684 size-full\" src=\"https:\/\/blogs.glowscotland.org.uk\/fa\/public\/connectedfalkirk\/uploads\/sites\/2984\/2024\/12\/04155337\/5.png\" alt=\"\" width=\"150\" height=\"150\" \/><\/a><\/h3>\n<p style=\"text-align: center;\">Guidance on how to get apps to your device using the App Portal or to your shared devices.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"builder-text-column builder-text-column-5\" id=\"builder-section-text_27-column-2\">\n<div class=\"builder-text-content\">\n<h3 style=\"text-align: center;\">Google and Microsoft<a href=\"https:\/\/blogs.glowscotland.org.uk\/fa\/connectedfalkirk\/getting-started-2\/\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-2683 aligncenter\" src=\"https:\/\/blogs.glowscotland.org.uk\/fa\/public\/connectedfalkirk\/uploads\/sites\/2984\/2024\/12\/04155336\/4.png\" alt=\"\" width=\"150\" height=\"150\" \/><\/a><\/h3>\n<p style=\"text-align: center;\">Ready to get going with G Suite for Education or Microsoft Education tools? Here is how to get started.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"builder-text-column builder-text-column-6\" id=\"builder-section-text_27-column-3\">\n<div class=\"builder-text-content\">\n<h3 style=\"text-align: center;\"><strong>Apple TV<\/strong><a href=\"https:\/\/blogs.glowscotland.org.uk\/fa\/connectedfalkirk\/apple-tv\/\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-2685 aligncenter\" src=\"https:\/\/blogs.glowscotland.org.uk\/fa\/public\/connectedfalkirk\/uploads\/sites\/2984\/2024\/12\/04155338\/6.png\" alt=\"\" width=\"150\" height=\"150\" \/><\/a><\/h3>\n<p style=\"text-align: center;\">Guidance on how to connect, disconnect and troubleshoot technical issues on Apple TV.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n<section id=\"builder-section-text_69\" class=\"builder-section-prev-text builder-section builder-section-text builder-section-last builder-text-columns-1\" style=\"background-size: cover; background-repeat: no-repeat;background-position: center center;\">\n<div class=\"builder-section-content\">\n<div class=\"builder-text-row\">\n<div class=\"builder-text-column builder-text-column-1\" id=\"builder-section-text_69-column-1\">\n<div class=\"builder-text-content\">\n<p><a href=\"https:\/\/blogs.glowscotland.org.uk\/fa\/digilearnfalk\/\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-2594 aligncenter\" src=\"https:\/\/blogs.glowscotland.org.uk\/fa\/public\/connectedfalkirk\/uploads\/sites\/2984\/2024\/08\/29235115\/Screenshot-2024-08-30-at-00.50.58.png\" alt=\"\" width=\"831\" height=\"283\" srcset=\"https:\/\/blogs.glowscotland.org.uk\/fa\/public\/connectedfalkirk\/uploads\/sites\/2984\/2024\/08\/29235115\/Screenshot-2024-08-30-at-00.50.58.png 831w, https:\/\/blogs.glowscotland.org.uk\/fa\/public\/connectedfalkirk\/uploads\/sites\/2984\/2024\/08\/29235115\/Screenshot-2024-08-30-at-00.50.58-300x102.png 300w, https:\/\/blogs.glowscotland.org.uk\/fa\/public\/connectedfalkirk\/uploads\/sites\/2984\/2024\/08\/29235115\/Screenshot-2024-08-30-at-00.50.58-768x262.png 768w\" sizes=\"auto, (max-width: 831px) 100vw, 831px\" \/><\/a><\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>We have created this quick guide to cover all of the main details of the Connected Falkirk project.\u00a0.You can view an online copy of the interactive guide here on Canva. Alternatively you can download a copy from above by clicking on the ellipsis icon (&#8230;) and clicking &#8216;Download PDF File&#8217;. Passwords Forgotten your passcode or &hellip;<\/p>\n","protected":false},"author":8391,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-builder.php","meta":{"footnotes":""},"class_list":["post-10","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/blogs.glowscotland.org.uk\/fa\/connectedfalkirk\/wp-json\/wp\/v2\/pages\/10","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.glowscotland.org.uk\/fa\/connectedfalkirk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/blogs.glowscotland.org.uk\/fa\/connectedfalkirk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.glowscotland.org.uk\/fa\/connectedfalkirk\/wp-json\/wp\/v2\/users\/8391"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.glowscotland.org.uk\/fa\/connectedfalkirk\/wp-json\/wp\/v2\/comments?post=10"}],"version-history":[{"count":65,"href":"https:\/\/blogs.glowscotland.org.uk\/fa\/connectedfalkirk\/wp-json\/wp\/v2\/pages\/10\/revisions"}],"predecessor-version":[{"id":2929,"href":"https:\/\/blogs.glowscotland.org.uk\/fa\/connectedfalkirk\/wp-json\/wp\/v2\/pages\/10\/revisions\/2929"}],"wp:attachment":[{"href":"https:\/\/blogs.glowscotland.org.uk\/fa\/connectedfalkirk\/wp-json\/wp\/v2\/media?parent=10"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}