Sensory Impairment Awareness for Practitioners

Sensory impairment can affect any age group within a population and it is important that practitioners can recognise the signs of people who may be developing a sensory impairment, or a decrease in the impairment they already have. Early intervention from specialised sensory services team can, at times, reduce the condition from progressing to damaging stages as we can signpost to the relevant services required or introduce our own specialised rehabilitation officers. Intervention from the sensory team can help reduce isolation, educate the individual and their family on the prognosis and what to expect moving forward, we can provide access to our support worker service and rehabilitation to support the individual to lead an independent life.

Practitioners can provide advice, assessment, referrals and practical interventions to people with sensory impairments from the first interaction with the individual. Having awareness can help reduce individuals being overseen or their sensory impairment being overlooked and can help identify barriers individuals may have due to their sensory impairment.

The Sensory Services Team can support individuals by offering services to meet assessed needs. Services provided are…
• Translation every Wednesday afternoon
• Duty Worker Service every day
• Blind Registration
• Visual Impairment Officers
• Deaf Rehabilitation Officer
• Assessor/Technician Officer
• Specialised Support Worker Service
• Social Care Officer
• British Sign Language Interpretation

We work closely with NHS Forth Valley ophthalmology and audiology staff, as well as the Social Work locality teams. This means there is a “joined up” service across health and social care services.

Here you can access the Falkirk Council Sensory Services page 

Here you can access information about Stirling Council and the Forth Valley Sensory Centre

If, as a practitioner, you have any questions or concerns relating to a sensory impairment you can contact:

Sensory Service Team
Forth Valley Sensory Centre
Redbrae Road

British Sign Language Interpretation Service

Our British Sign Language Interpretation Service can be accessed by anyone who needs a British Sign Language Interpreter for official Council business, which can include services such as Social Work, Housing or Education.

To book an interpreter for Falkirk or Stirling Council business please email: or download the Interpreter Now app using this link.

British Sign Language (BSL) users can also contact contactSCOTLAND-BSL direct.

COVID-19 Updates

The Sensory Centre is closed and the team will maintain a restricted service and can be contacted everyday on:

Telephone: 01324 590875

Text: 07736 149585

WhatsApp: 07736 149585

BSL users can continue to access the service via the mobile number for text or WhatsApp, or can use contactSCOTLAND-BSL, which you can read more about below.

More information for the Deaf or hard of hearing about the COVID-19 crisis can be found on the Falkirk Council Sensory Services page – this includes how to get new batteries for hearing aids whilst isolating.

Interpreter Now

During the COVID-19 crisis this is how Falkirk & Stirling Councils are offering interpretation rather than face to face.
With InterpreterNow as our partner in delivering Video Relay Service (VRS) and Video Remote Interpreting (VRI) services, access for deaf people who use British Sign Language (BSL) is opened beyond expectations.
If you require access to an interpreter for Falkirk Council business, this can be done by downloading the InterpreterNow app, by clicking the link below you can access a video which gives more information…

How to install the Interpreter Now app


contactSCOTLAND-BSL is a Scottish Government service that connects deaf BSL users throughout Scotland through an online BSL interpreting video relay service (VRS) with all of Scotland’s public authorities and voluntary organisations (Third Sector) and now beyond. From March 2019 contactSCOTLAND-BSL now provides VRS For All. This now means that Deaf BSL users can contact any service that relies on telephone contact with their service users or customers. This includes public, third and private sectors within Scotland.

contactSCOTLAND-BSL is primarily aimed at deaf people who use BSL as their first or preferred means to communication. When you call contactSCOTLAND they can put you in contact with deaf people who are already contactSCOTLAND registered users – and are ‘online’ at the time.


Click here to see a guide on how to use contactSCOTLAND-BSL for hearing users

Click here to see a guide on how to use contactSCOTLAND-BSL for Deaf BSL users

Clackmannanshire Council are contactable using contactSCOTLAND-BSL, for more information click the link below

Clackmannanshire Council: Contact Us

Training Resources

Falkirk Council Resources

On Olle:

Hearing Impairment/Deaf Awareness

Visual Impairment Awareness

Stirling Council Resources

On MyLO:

‘Visual Impairment’

Clackmannanshire Council Resources

On Clacks Academy:

Under BSL > A Quick Guide to Contact Scotland’s translation service for British Sign Language (BSL) users

NHS Learning Resources on TURAS

Communicating with people who have a sensory impairment 

Sensory awareness training