Tag Archive for 'support'

EMA Proof of Benefit Income – DWP helpline

phoneWe understand the central helpline for DWP detailed in our guidance document, although correct at time of print, is now no longer valid.  Unfortunately DWP have been unable to provide us with an alternative centralised number so if you need to check addresses or other information related to benefit income, in the first instance please check any previous correspondence from DWP for contact details.  A local DWP benefit office may also be confirm relevant contacts.

SQA Results

We would like to wish everyone all the best for the SQA results, due tomorrow, Tuesday 4th August.  If you need help or advice with any aspect of your SQA exam results please contact your school or the SQA .

Need help with your EMA?

MB900422532We’re happy to help applicants or parent/carers/advisors with any aspect of EMA, including completion of the application form or general absence procedures. Unfortunately, we don’t always have access to facilities where we can speak to you confidentially and won’t usually be able to have a member of the team available at short notice.  However, most general queries can usually be quickly answered by phone or found within the information on the EMA page of the main Falkirk Council website.

As mentioned in our previous post, deaf service users can now have any enquiries about Council services dealt with on the spot by a member of the Customer First Team thanks to the introduction of Sign Language Live.  Customer First Team can help with your EMA by photocopying original documents as you wait and thereafter sending all through to us for assessment.  They are also involved in the receipt and processing of Clothing Grant / Free School Meals applications.  If Sign Language Live could be of help to you or your parents/carers, please see the main press release (click here) or speak to a member of Customer First Staff at any of the seven One Stop Shops.  Falkirk Council can also provide communication services for deaf-blind people free of charge.

On the Falkirk Council website, our EMA page can be read aloud to you by using the Narration option on your PC or tablet’s operating system.  Alternatively, BrowseAloud is a free downloadable software which reads webpages aloud for anyone who finds it difficult to read online.  If this would be helpful, further info can be found on: http://www.browsealoud.com.

If English is not your first language and you’d like some help with translation, you may find the free Google Translate service of use – just click the icon towards the top right of this page and select your preferred language.  This service can also be used for our EMA page on the Falkirk Council website in 4 easy steps:

  1. visit Google Translate (press your ”Ctrl” button & click here)
  2. select your language
  3. copy and paste the website address (URL) www.falkirk.gov.uk/ema
  4. click “translate”

If we can be of any other help, or if there’s additional support you’d like us to try and provide, please contact us.

My SQA Registration

“Less waiting, less stress…”  If you’d like to receive your 2015 exam results by email and/or text, sign up soon for MY SQA.  For more info or to sign up, click here.

EMA 2015/16 – Review and Preparation

We will shortly begin our preparation for the next EMA session, with the aim of having application forms available from mid-June.  As part of this preparation and our ongoing commitment to improvement,  we would be happy to consider your views on the application and other processes.  If you applied for EMA in this 2014/15 session and have any comments to make on the application form, guidance notes or other processes, please let us know.

Please note that we’re unable to consider comments regarding EMA policy or other regulations which are outwith our control and may not respond directly to your submission.

EMA Glow Group

Happy New Year!

To better streamline our information service to you, the Falkirk EMA Glow Group which only pupils, parents or staff with a Glow password could access, has been withdrawn with immediate effect.  Information previously held in this group is still available either through blog posts here or on the main EMA page of the Falkirk Council website, both of which have full public access with no log-ins needed.

SQA results

We would like to wish everyone all the best for the SQA results, due today. If you need help or advice with any aspect of your SQA exam results please contact your school or the SQA .

SQA Exams

A quick reminder as exam season approaches that EMA will continue to be paid over your study leave, providing you adhere to your school’s official study leave dates and, of course, attend your exams.

For advice and help over the study period why not check out the websites below?

BBC Brainsmart – ever wished you could get your brain to work better? Explore how to revise effectively, manage stress &      prepare mentally for a big event.

SQA Study Guides are designed to help you prepare for your exams no matter what subject you are studying. Tips and advice on how to achieve the results you want.  Also remember to sign up soon at My SQA if you want to receive your results by text or email.

 BBC Bitesize  – A secondary school revision resource for students featuring written content, interactive content, audio, video and games.


And finally, we wish you all the very best for your exams!

EMA Team Monday 17th March

Apologies but there will be limited cover only for EMA enquiries today, Monday 17th March. Please see common queries below –  if you don’t find the answer you need, either email us and we’ll pick up asap or call us from tomorrow. 

  • Payment/non-payment – contact your school or Activity Agreement worker first. Check the payment timetable or your handbook.
  • New applications – check the guidance/checklist and send into us as soon as possible, even if incomplete.  As already detailed on the application form, in previous posts and publications, the EMA sessions closes to new applicants on 31st March. No new applications can be accepted after that date. 
  • General info & FAQs – see our main page on the Falkirk Council website or our list of FAQs.

Severe Weather and your EMA

Every effort is made to keep schools and learning centres open but where severe weather means that some closures are unavoidable, it can affect your EMA. In preparation for winter, here’s a quick reminder of the rules:

  • Where your school or learning centre is closed and no education is provided, your EMA will be unaffected.
  • Should your school or learning centre be open to you but you or your parent/carer decide that you will not attend, your school or learning centre will make the decision on whether payment is to be made. Any such decision will be made on an individual basis depending on your circumstances but should take into account how fair it is to make payment for someone who has not attended where others may have travelled a similar distance or by a similar method of transport.  

In general:

  • if your school or learning centre is open but you live some distance away and transport is unavailable due to the weather, your school or learning centre may still authorise payment.
  • However, if you don’t attend because you’re looking after younger siblings also not attending, we would not normally expect payment to be made.

If in doubt, please check with your school or learning centre.

Although we hope that any impact to actual payments (dates, amounts etc) will be kept to an absolute minimum, some changes may be unavoidable. This is because we can only make payment where your school or learning centre have authorised it. If staff are unavailable, payment may be made in part only or delayed. We can’t make extra payments to catch up, but as far as possible all adjustments are made in the next available run.

In adverse weather, keep visiting this blog for further update to your EMA and the Falkirk Council School Closure Information page (click here), which will be regularly updated with school closure and other winter information.

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