Archive for the 'General' Category

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SQA Results

We would like to wish everyone all the best for the SQA results, due tomorrow, Tuesday 4th August.  If you need help or advice with any aspect of your SQA exam results please contact your school or the SQA .

Need help with your EMA?

MB900422532We’re happy to help applicants or parent/carers/advisors with any aspect of EMA, including completion of the application form or general absence procedures. Unfortunately, we don’t always have access to facilities where we can speak to you confidentially and won’t usually be able to have a member of the team available at short notice.  However, most general queries can usually be quickly answered by phone or found within the information on the EMA page of the main Falkirk Council website.

As mentioned in our previous post, deaf service users can now have any enquiries about Council services dealt with on the spot by a member of the Customer First Team thanks to the introduction of Sign Language Live.  Customer First Team can help with your EMA by photocopying original documents as you wait and thereafter sending all through to us for assessment.  They are also involved in the receipt and processing of Clothing Grant / Free School Meals applications.  If Sign Language Live could be of help to you or your parents/carers, please see the main press release (click here) or speak to a member of Customer First Staff at any of the seven One Stop Shops.  Falkirk Council can also provide communication services for deaf-blind people free of charge.

On the Falkirk Council website, our EMA page can be read aloud to you by using the Narration option on your PC or tablet’s operating system.  Alternatively, BrowseAloud is a free downloadable software which reads webpages aloud for anyone who finds it difficult to read online.  If this would be helpful, further info can be found on: http://www.browsealoud.com.

If English is not your first language and you’d like some help with translation, you may find the free Google Translate service of use – just click the icon towards the top right of this page and select your preferred language.  This service can also be used for our EMA page on the Falkirk Council website in 4 easy steps:

  1. visit Google Translate (press your ”Ctrl” button & click here)
  2. select your language
  3. copy and paste the website address (URL) www.falkirk.gov.uk/ema
  4. click “translate”

If we can be of any other help, or if there’s additional support you’d like us to try and provide, please contact us.

2014/15 Fortnightly Payment Due

piggybankThe next fortnightly payment run is complete and due to reach accounts on Friday 19 June.  This includes payment for attendance in weeks ended 5th & 12th June.  As usual, if you have a query about payment/non-payment please contact your schools/Activity Agreement worker in the first instance

My SQA Registration

“Less waiting, less stress…”  If you’d like to receive your 2015 exam results by email and/or text, sign up soon for MY SQA.  For more info or to sign up, click here.

HMRC Tax Credit Enquiries

attentionWe’ve heard from a couple of parents that HMRC Tax Credits have asked for confirmation of EMA entitlement and/or payment awarded to their child.  We are unaware of the reason for this request; EMA is awarded to the child, not the parent, with the payments made to the child’s bank account.  EMA has no relation to DWP or Tax Credits and especially when those benefits are to the parent.

We understand requests so far may span a number of financial years and affect a number of Local Authorities.   Scottish Government have contacted HMRC for clarification and will provide advice to Local Authorities in due course.  We will also need to ensure the request complies with Data Protection rules.

Please note that until we receive this further guidance, we will not be able to respond to requests for such information – we do try to help wherever possible but must ensure we’re complying with Data Protection rules which are there to protect your information as our EMA applicant.  We understand that EMA proof is only one of a number of options detailed on the HMRC letter; one alternative being a letter from the school confirming enrolment.  If that is needed, please contact your school in the first instance.

EMA Payment

The next payment is complete and due to reach accounts this Friday 30th January.  This includes payment for attendance in week ended 16th and 23rd January.  As usual, if you have a query about the amount received, please contact your school or Activity Agreement worker in the first instance.

EMA Payment

The next payment is complete and due to reach accounts this Friday 16th January.  This includes payment for attendance in week ended 9th January.  As usual, if you have a query about the amount received, please contact your school or Activity Agreement worker in the first instance.

EMA Glow Group

Happy New Year!

To better streamline our information service to you, the Falkirk EMA Glow Group which only pupils, parents or staff with a Glow password could access, has been withdrawn with immediate effect.  Information previously held in this group is still available either through blog posts here or on the main EMA page of the Falkirk Council website, both of which have full public access with no log-ins needed.

EMA Payment

The next fortnightly payment is complete and due to reach accounts this Friday 9th January.  This includes payment for attendance in week ended 19th December.  As usual, if you have a query about the amount received, please contact your school or Activity Agreement worker in the first instance.

EMA Payment

The next fortnightly payment is due to reach accounts Friday 21st November.  This includes attendance in weeks beginning 3rd and 10th November.  As before if you have a query about payment/non-payment please contact your school or Activity Agreement worker in the first instance.




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