The course consists of two areas of study:<\/p>\n
Administrative theory and practice<\/strong> IT applications<\/strong> Skills, knowledge and understanding<\/strong> SQA Website – Administration & IT<\/a><\/p>\n The course consists of five areas of study: Management of marketing<\/strong> Management of operations<\/strong> Management of people<\/strong> Management of finance<\/strong> Skills, knowledge and understanding<\/strong> SQA Website – Business Management<\/a><\/p>\n","protected":false},"excerpt":{"rendered":" Administration & IT The course consists of two areas of study: Administrative theory and practice Candidates develop their understanding of the factors contributing to an efficient administrative function. These include time and task management, effective teams, complying with workplace legislation, the impact of digital technologies, and customer care. IT applications Candidates develop skills in organising … Continue reading Higher<\/span>
\nCandidates develop their understanding of the factors contributing to an efficient administrative function. These include time and task management, effective teams, complying with workplace legislation, the impact of digital technologies, and customer care.<\/p>\n
\nCandidates develop skills in organising and managing information using digital technology in administrative contexts. They use software application functions to analyse, process and manage information, in order to create and edit complex business documents. Candidates develop an understanding of barriers to communication and ways of overcoming them to ensure communication is effective. They also develop skills, knowledge and understanding of how to maintain the security and confidentiality of information.<\/p>\n
\nThe following provides a broad overview of the subject skills, knowledge and understanding developed in the course:<\/p>\n\n
\nimplications for organisations<\/li>\n
\ngood, and consequences of poor, customer care<\/li>\n
\nevents<\/li>\nBusiness Management<\/h1>\n
\nUnderstanding business<\/strong>
\nCandidates develop their understanding of how large organisations in the private, public and third sectors operate, make decisions and pursue their strategic goals. They analyse the impact that internal and external environments have on an organisation\u2019s activity, and
\nconsider the implications of these factors.<\/p>\n
\nCandidates develop their understanding of the importance of effective marketing systems to large organisations. They learn about the relevant theories, concepts and procedures used by organisations to improve competitiveness and customer satisfaction.<\/p>\n
\nCandidates develop their understanding of the importance of effective operations systems to large organisations. They learn about the relevant theories, concepts and procedures used
\nby organisations to improve and\/or maintain quality, and the importance of satisfying both internal and external customers\u2019 needs.<\/p>\n
\nCandidates develop their understanding of the issues that large organisations face when managing people. They learn about the relevant theories, concepts and procedures used by organisations when dealing with staff, including retention, training, leadership and motivation.<\/p>\n
\nCandidates develop their understanding of the issues that large organisations face when managing finance. They learn about the relevant theories, concepts and procedures used by organisations in financial situations.<\/p>\n
\nThe following provides a broad overview of the subject skills, knowledge and understanding developed in the course:<\/p>\n\n