{"id":7939,"date":"2024-01-21T18:53:59","date_gmt":"2024-01-21T18:53:59","guid":{"rendered":"https:\/\/blogs.glowscotland.org.uk\/ea\/willowbankschoolkilmarnock\/?page_id=7939"},"modified":"2024-01-21T21:26:06","modified_gmt":"2024-01-21T21:26:06","slug":"24-comments-complaints-and-compliments","status":"publish","type":"page","link":"https:\/\/blogs.glowscotland.org.uk\/ea\/willowbankschoolkilmarnock\/24-comments-complaints-and-compliments\/","title":{"rendered":"Comments, Complaints and Compliments"},"content":{"rendered":"<p style=\"font-weight: 400\"><strong><u>Comments<\/u><\/strong><\/p>\n<p style=\"font-weight: 400\">We are an open and reflective school, and we value feedback and suggestions.\u00a0 Please give us a call, email or send a message on Learning Journals.<\/p>\n<p style=\"font-weight: 400\">You can also make an appointment to meet you with child\u2019s teacher, via the school office.<\/p>\n<p style=\"font-weight: 400\"><strong><u>Complaints<\/u><\/strong><\/p>\n<p style=\"font-weight: 400\">Through our <em>Open Door Policy<\/em> and two-way communication, we strive to get things right first time.\u00a0 However, from time-to-time, things can go wrong.\u00a0 Usually the first port of call is your child\u2019s class teacher who can be contacted by phone via the school office or on Learning Journals.<\/p>\n<p style=\"font-weight: 400\">For any formal complaints, please contact the Head or Depute Head Teacher.\u00a0 In some cases, this may mean that the Head or Depute Head Teacher deals with the totality of a complaint raised, or the issue will be delegated to another staff member.\u00a0 We will always outline potential turnaround times and will communicate next steps as soon as possible.<\/p>\n<p style=\"font-weight: 400\">If you do not believe that the matter has been addressed, you should notify Mrs Smallwood.<\/p>\n<p style=\"font-weight: 400\">On rare occasions, you may feel it necessary to escalate a complaint to local authority level.\u00a0 You can do so <a href=\"https:\/\/www.east-ayrshire.gov.uk\/CouncilAndGovernment\/Contact-us\/ComplaintsProcedure\/Commentssuggestionsandcomplaints.aspx\">here<\/a>.<\/p>\n<p style=\"font-weight: 400\"><strong><u>Compliments<\/u><\/strong><\/p>\n<p style=\"font-weight: 400\">We know that our staff try to do their very best for all of our pupils and families and some of them always go the extra mile. \u00a0We feel it is important to those members of staff, who have done a good job, that they receive positive feedback.<\/p>\n<p style=\"font-weight: 400\">If you would like to compliment a member of staff or a team, you can email, or phone us.\u00a0 We will make sure that the individual and their manager gets to hear about it.<\/p>\n<p style=\"font-weight: 400\">\n","protected":false},"excerpt":{"rendered":"<p>Comments We are an open and reflective school, and we value feedback and suggestions.\u00a0 Please give us a call, email or send a message on Learning Journals. You can also make an appointment to meet you with child\u2019s teacher, via the school office. Complaints Through our Open Door Policy and two-way communication, we strive to [&hellip;]<\/p>\n","protected":false},"author":2796,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-7939","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/blogs.glowscotland.org.uk\/ea\/willowbankschoolkilmarnock\/wp-json\/wp\/v2\/pages\/7939","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.glowscotland.org.uk\/ea\/willowbankschoolkilmarnock\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/blogs.glowscotland.org.uk\/ea\/willowbankschoolkilmarnock\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.glowscotland.org.uk\/ea\/willowbankschoolkilmarnock\/wp-json\/wp\/v2\/users\/2796"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.glowscotland.org.uk\/ea\/willowbankschoolkilmarnock\/wp-json\/wp\/v2\/comments?post=7939"}],"version-history":[{"count":1,"href":"https:\/\/blogs.glowscotland.org.uk\/ea\/willowbankschoolkilmarnock\/wp-json\/wp\/v2\/pages\/7939\/revisions"}],"predecessor-version":[{"id":7940,"href":"https:\/\/blogs.glowscotland.org.uk\/ea\/willowbankschoolkilmarnock\/wp-json\/wp\/v2\/pages\/7939\/revisions\/7940"}],"wp:attachment":[{"href":"https:\/\/blogs.glowscotland.org.uk\/ea\/willowbankschoolkilmarnock\/wp-json\/wp\/v2\/media?parent=7939"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}