Dumfries and Galloway Citizens Advice Service (D&GCAS)
Telephone:
0300 303 4321
Contact email:
Website:
Address:
Dumfries – 81 – 85 Irish Street, Dumfries, DG1 2PQ
Annan – 19a Bank Street, Dumfries, DG12 6AA
Stranraer – Burns House, 32 Harbour Street, Stranraer, DG9 7RD
Who the service is aimed at:
The service is available for everyone but D&GCAS also has projects aimed at particular groups:
Youth Engagement Project for young people under 25 years old
Priority Families Project for families in need of financial advice.
Support provided:
D&GCAS provides free, confidential advice and assistance to all members of the public living in Dumfries & Galloway.
Age range:
The service is available for everyone but D&GCAS also has a project aimed at young people:
Youth Engagement Project for young people under 25 years old
Area covered:(eg All Dumfries and Galloway, specific localities?)
All Dumfries & Galloway
Can an individual access the service directly, or do they need to be referred to it by another service? (Does there need to be a referral from a teacher, health visitor, social worker, other service/ practitioner or is this not required?)
Individuals can access our services via telephone, email, via the contact form on our website or by visiting one of our locations.
D&GCAS also accepts referrals from various partnership organisations.
How to make a referral (if applicable): (If a service is referring a child or young person, do they need to submit a Request for Assistance Form or does the service have its own forms that a referrer would need to complete?)
Organisations wishing to make referrals to D&GCAS can contact us to obtain our referral form.
Top tips for making a ‘good’ referral (if applicable): (If a referral is needed to access this service, is there any particular information that you need on this?)
Only provide relevant information.
If the person has an email address include this as well as a contact telephone number. This will allow D&GCAS to email the client where we have been unable to contact them by telephone.
What needs to be in place before a referral is accepted? (for example does a Child’s Plan need to be in place first)
The person who is being referred needs to have given their consent to the details being sent to D&GCAS and for us to contact them.
Is there a charge/fee for this service?
Our service is free to everyone.
If there is a charge/fee, is there funding available for this?
N/A
