Please note below the procedure for new or transferring Glow accounts.

Users need to have officially started at your school and have been entered correctly in Seemis before you will find their Glow account and before you can log a call for a CC4 account.

• User (Pupil or member of staff) has a record entered in Seemis
• If you do not enter a GTC number for a teacher then the Glow account will be set up as a non-teaching member of staff
• After an overnight run, information migrates from Seemis to Glow
• If it is a person who hasn’t had a Glow account before, then you will find them in the Management Console under Download Passwords or Users
• If the person had a Glow account then they may be under School Transfers or they will have automatically went under Users if there previous establishment have made them leave

If they haven’t appeared then please give the system another overnight run to see if they will come through. If not, then please log a call with the Learning through Technology Team.

james.mclean@aberdeenshire.gov.uk

susan.sey@aberdeenshire.gov.uk